Airline Passenger Assistant

1 month ago

Corpus Christi, Texas, United States ABM Full time

At ABM, we are seeking a highly skilled and customer-focused Airport Wheelchair Agent to join our team. As a key member of our passenger services team, you will be responsible for providing exceptional service to our airline partners and their passengers.

Key Responsibilities:

  • Safely transport passengers from gate to gate, curb to curb, or gate to curb dependent upon whether they are in-terminal plane transfers, originating passengers, or destination-arriving passengers
  • Assist passengers at baggage claim as necessary
  • Coordinate with dispatcher for assignments (dependent on airport)
  • Coordinate with gate agents to assist any wheelchair-assisted passengers who will need gate agent assistance at time of boarding to board the aircraft
  • Complete thorough Incident Reports for any accidents or out-of-the-ordinary events while in the court of transporting a passenger

Requirements:

  • At all times follow all safety precautions (push wheelchair at a safe pace, beware of other passengers and carts darting into path, push only one wheelchair at a time, back wheelchairs down jetways rather than face-forward due to decline of the jetway ramp, etc.)
  • Interact with passengers in a positive interpersonal way
  • Assist passengers in any way necessary to provide professional passenger relations (i.e. providing directions, assisting with flight information, and helping with any out-of-the-ordinary circumstances like delayed flights)
  • Comply with all Transportation Security Administration (TSA) checkpoint screening requirements and processes

Benefits:

  • Team Member Benefits Your health, wellness, and job satisfaction are vital to the continued success to our clients. That's why ABM delivers some of the best benefits in the industry. Depending on your work status and location, you may have access to health benefits, retirement and financial benefits, and fringe benefits.

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