Small Business Support Representative
19 hours ago
First Mid Bank & Trust is seeking a highly skilled Small Business Support Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to our small business customers, resolving inquiries and complaints in a timely and professional manner.
Key Responsibilities:
- Handle indirect calls from small business customers and internal stakeholders
- Independently resolve inquiries and complaints concerning supported programs
- Assist customers with online banking enrollments, training, and account maintenance
- Provide accurate and timely assistance to customers, adhering to SLAs and KPIs
- Work closely with other business units to ensure smooth flow of business and timely onboarding of products and services
Requirements:
- Associates degree or equivalent customer service, call center, or banking experience
- 1+ years call center and/or banking experience desired
- Previous experience with treasury management a plus but not required
What We Offer:
- A dynamic and supportive work environment
- Opportunities for professional growth and development
- A competitive compensation and benefits package
First Mid Bank & Trust is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, protected veteran status, or any other applicable federal or state-protected classification.
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