Customer Experience Representative

4 weeks ago


Rice Lake, Wisconsin, United States Rebecca Fisher - State Farm Agent Full time
Job Overview

As a Customer Experience Representative on our State Farm Agent team, you will play a vital role in promoting our premier insurance and financial service products to customers. Your exceptional communication skills and customer-centric approach will enable you to build strong relationships and provide personalized solutions to meet diverse customer needs.

Key Responsibilities
  • Develop and maintain customer relationships through proactive follow-up and continuous satisfaction.
  • Engage customers in a needs-based approach, guiding them through comprehensive insurance options and empowering them to make informed decisions.
  • Drive business growth by generating leads, coordinating appointments, and effectively marketing tailored products and services.
Benefits
  • Hourly plus commission/bonus compensation
  • Comprehensive health benefits
  • Paid time off (vacation and personal/sick days)
  • Flexible hours
  • Professional development opportunities
  • Abundant opportunities for career advancement within our agency
  • License Reimbursement
Requirements
  • Genuine interest in marketing products and services that align with customer needs and preferences.
  • Exceptional communication skills across all channels - written, verbal, and attentive listening.
  • A people-centric mindset with a keen eye for detail.
  • Proactive problem-solving abilities, ensuring swift resolutions for customer inquiries.
  • Proficiency in learning and navigating computer functions efficiently.
  • Collaborative spirit, thriving in a dynamic team environment.

If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.



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