Senior Product Support Engineer
6 days ago
Feathr is seeking a highly skilled Senior Product Support Engineer to join our team. As a key member of our engineering team, you will be responsible for providing technical support to our customers, troubleshooting complex issues, and collaborating with our development team to resolve technical challenges.
About the RoleThis is a unique opportunity to work with a cutting-edge nonprofit marketing platform, helping our customers unlock more results, time, and confidence. As a Senior Product Support Engineer, you will be instrumental in maintaining and enhancing the technical components of our platform, ensuring seamless operation and delivering exceptional digital marketing solutions to our diverse client base.
Responsibilities- Provide technical support to customers, troubleshooting complex issues and collaborating with our development team to resolve technical challenges.
- Collaborate with internal and external stakeholders to investigate and design technical solutions.
- Work closely with our engineering team to implement and deploy solutions in production.
- Monitor changes in production, address issues as they arise, and provide support to both our Support and Engineering Teams.
- Develop a deep understanding of Feathr's product and features, including how they interact with our backend systems.
- 5+ years of experience as a Fullstack, Frontend, or Backend Engineer.
- 1+ years of prior experience providing technical support to customers supporting a web-based application.
- 1+ year professional working experience with Python.
- 1+ year professional working experience with React.js.
- Ability to juggle multiple thought tracks at once, handling a wide range of technical issues.
- Competitive base salary of $120,000 per year, with the possibility of earning up to an additional 10% of your salary per year based on companywide goals.
- Full vision and dental insurance, 99% health insurance, and other benefits like a professional development budget, office food, and social events.
- Flexible work schedule, unlimited sick time, vacation time, and extended Summr + Wintr Breaks.
- Parental leave, wellness reimbursement credit, home office stipend, and professional development budget.
Feathr is a nonprofit marketing platform trusted by over 1,300 nonprofits. We're committed to creating a fair, equitable, and positive interview experience for all candidates, with a comprehensive candidate resource to help prepare for interviews and gain a deeper understanding of what to expect when applying to join our Flock.
We celebrate diversity and are committed to creating an inclusive and equitable environment for all employees. If you think you'd drive value in this position, please apply.
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