Operations Manager

6 days ago


Ridley Park, Pennsylvania, United States Shaner Hotel Group Full time
Job Description

We are seeking a highly skilled and experienced Operations Manager to join our team at the Philadelphia / Ridley Park Springhill Suites. As a key member of our management team, you will be responsible for ensuring the smooth operation of our hotel, providing exceptional guest service, and leading a team of dedicated staff.

Key Responsibilities
  • Manage the day-to-day operations of the hotel, including front desk, housekeeping, and maintenance.
  • Develop and implement strategies to improve guest satisfaction and loyalty.
  • Lead and motivate a team of staff to achieve high levels of performance and productivity.
  • Monitor and control hotel expenses, ensuring that they are within budget.
  • Collaborate with other departments to ensure seamless operations and excellent guest service.
  • Stay up-to-date with industry trends and best practices, and implement new ideas and initiatives to improve hotel performance.
Requirements
  • Minimum 1-3 years of front office management experience in the hospitality industry.
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
  • High school graduate or equivalent, some college preferred.
  • Bilingual English/Spanish a plus.
  • Knowledge of local activities and attractions appropriate for clientele.
About Us

Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management.



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