Customer Care Specialist

6 days ago


Watertown, Massachusetts, United States Liaison International Full time
Job Overview

Liaison International is hiring a Customer Care Specialist to join its call center team. This role involves providing top-notch customer service and technical support to clients via phone and email.

Main Responsibilities:

  • Respond to client inquiries in a timely and professional manner.
  • Manage support cases and collaborate with other teams to resolve issues.
  • Develop and deliver training programs for new clients via web conferencing software.
  • Communicate effectively with stakeholders to ensure seamless issue resolution.

Requirements:

  • Bachelor's degree in a relevant field.
  • Strong analytical and problem-solving skills.
  • Flexibility to work varied shifts, including evenings and weekends.
  • Proficiency in MS Office Suite and web-based information sources.
  • Excellent communication and interpersonal skills.

Annual Salary: $50,000 - $60,000.



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