Healthcare Customer Service Representative
17 hours ago
About UMR:
UMR, a UnitedHealthcare company, is the nation's largest third-party administrator (TPA) solution. As a leader in consumer-oriented health benefit plans, our goal is to create higher quality care, lower costs, and greater access to healthcare.
Our team is empowered to achieve new levels of excellence and make a profound impact as we contribute to innovations in a vital and complex system. With record-breaking growth, opportunities are endless for career development and advancement within UMR.
Job Summary:
We're seeking a skilled Healthcare Customer Service Representative to join our team. This role will involve providing exceptional customer service experiences when responding to and resolving customer inquiries and issues. You'll be responsible for updating member files, researching complex issues, and applying creative solutions to address member needs.
Key Responsibilities:
- Provide outstanding customer service by identifying topics and types of assistance required
- Update information on member files within CPS system
- Research complex issues across multiple databases and resolve customer issues or partner with others to resolve escalated issues
- Own issues through to resolution on behalf of members
- Apply problem-solving techniques to address member needs
- Address complex issues with awareness of when to refer situations to departments or leadership
- Search systems for member information and process medical record payments
- Create correspondence to be mailed and run reports in various systems
- Cross-train and work in all processes as needed
Requirements:
- High School Diploma / GED (or higher) OR 10+ years of equivalent work experience
- Must be 18 years of age OR older
- 1+ years of experience working in an office or professional setting
- Ability to navigate a PC to open applications, send emails, conduct data entry, and learn complex computer system applications
- Ability to work any of our 8-hour shift schedules during normal business hours of 7:00am - 5:00pm CST
Preferred Qualifications:
- Proficiency in Microsoft Office Suite - Word, Excel, and Outlook
- Familiarity with medical terminology, health plan documents, or benefit plan design
Work Environment:
This is a full-time position with a moderate noise level due to representatives talking, computers, printers, and floor activity. The salary for this position is estimated at around $45,000 per year, based on industry standards and location.
About UnitedHealth Group:
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe that diversity creates a healthier atmosphere and are committed to mitigating our impact on the environment and enabling equitable care that addresses health disparities.
-
Customer Service Representative
1 month ago
Wausau, Wisconsin, United States Aspirus Health Full timeCompassion. Accountability. Collaboration. Foresight. Joy. At Aspirus Health, we value these core principles and are seeking a dedicated individual to join our team as a Customer Service Representative. The ideal candidate will possess exceptional customer service skills, utilizing superior communication and interpersonal abilities to respond to call...
-
Customer Service Representative
1 month ago
Wausau, Wisconsin, United States R-Stores Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative in a fast-paced retail environment. As a key member of our team, you will be responsible for providing exceptional customer service, managing store appearance and stock, handling cash transactions, and ensuring a safe and...
-
Customer Service Representative
3 weeks ago
Wausau, Wisconsin, United States Walgreens Full timeKey Responsibilities:Provide exceptional customer service and ensure a pleasant shopping experience for customers.Operate a cash register and process transactions efficiently.Recommend products to customers and offer suggestions for complementary purchases.Work collaboratively with the sales team to achieve sales goals and objectives.About the Role:As a...
-
Customer Service Representative
1 month ago
Wausau, Wisconsin, United States Petco Full timeKey Responsibilities:As a Sales Associate at Petco, you will provide exceptional customer service, determine guest needs, and share product knowledge to suggest relevant merchandise and services.Key Skills:Quick and courteous service, product knowledge, and familiarity with current store promotions and special services.About Petco:Petco is a leading pet...
-
Construction Equipment Sales Professional
1 month ago
Wausau, Wisconsin, United States Service Motor Company Full timeJoin Our Team at Service Motor CompanyWe are seeking a highly motivated and results-driven Construction Equipment Sales Representative to join our dynamic team at Service Motor Company. As a key member of our sales team, you will be responsible for selling new and used construction equipment to business and consumer customers, promoting services offered by...
-
Customer Service Team Member
1 week ago
Wausau, Wisconsin, United States Sam's Club Full timeAbout the RoleWe are seeking a skilled and enthusiastic Customer Service Team Member to join our team at Sam's Club in Wausau, WI. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service, preparing food orders, and maintaining a clean and organized store environment.Key ResponsibilitiesProvide...
-
Business Development Representative
6 days ago
Wausau, Wisconsin, United States Spectrum Full timeSpectrum is a leading provider of TV, internet and wireless services. As a Business Development Representative at Spectrum, you'll play a key role in driving sales growth and delivering an exceptional customer experience.Key Responsibilities:Meet or exceed monthly sales targets for wireless, TV, and internet services;Educate customers on the benefits of our...
-
Pharmacist - Healthcare Specialist
4 weeks ago
Wausau, Wisconsin, United States Healthcare Consultants - Pharmacy Staffing Full timeJob DescriptionHealthcare Consultants - Pharmacy Staffing is seeking licensed pharmacists to fill various roles in the Marathon area. As a leading staffing agency, we provide flexible and temporary-to-permanent job opportunities for pharmacists and pharmacy technicians.We are looking for dedicated professionals who are passionate about helping patients and...
-
Customer Service Representative
6 days ago
Wausau, Wisconsin, United States Kwik Trip, Inc. Full timeOverviewWe are seeking dynamic individuals to contribute to our team's success. As a leading family-owned company, we share 40% of pre-tax profits with our coworkers and offer various career paths.
-
Retail Associate
3 weeks ago
Wausau, Wisconsin, United States R-Stores Full timeOverviewWe're a community-driven convenience store looking for a friendly and detail-oriented team member to join our dynamic team. As a Retail Associate - Customer Service Expert, you'll be the face of our store, providing excellent customer service and ensuring a pleasant shopping experience for our customers.ResponsibilitiesCustomer Service Superstar:...
-
Wausau, Wisconsin, United States Global Elite Full timeAbout UsAt Global Elite, we're dedicated to protecting every child and serving all working people. We're a supportive community that's passionate about making a positive impact.Salary InformationWe offer an incredible living opportunity, with the potential to earn a salary of $65,000 - $85,000 per year, depending on performance and experience.Job...
-
Service Manager
1 month ago
Wausau, Wisconsin, United States WEG Full timeAbout the RoleWe are seeking a highly skilled Service Manager to join our team at WEG Electric Corp. As a key member of our organization, you will be responsible for overseeing the day-to-day activities of our internal and external teams, ensuring that our aftersales support is organized and efficient in order to guarantee prompt and appropriate responses to...
-
Wausau, Wisconsin, United States Magnet Medical Full timeMagnet Medical is seeking a skilled Respiratory Therapist to fill a travel position in Wisconsin.Job OverviewThis opportunity offers a unique chance to work with a reputable healthcare organization and gain valuable experience in a new setting.Compensation PackageThe estimated salary for this role is $80,000 per year, based on 12 hour shifts and 36 hours of...
-
Service Advisor Professional
4 weeks ago
Wausau, Wisconsin, United States Kocourek Chevrolet Full timeService Advisor Job SummaryKocourek Automotive is seeking a skilled Service Advisor to join our team. As a Service Advisor, you will play a crucial role in ensuring exceptional customer service and building strong relationships with our clients.Key Responsibilities:Greeting Customers PromptlyObtaining customer and vehicle informationClearly reporting all...
-
Chief Compliance Officer
17 hours ago
Wausau, Wisconsin, United States Aspirus Health Full timeWe are seeking a seasoned professional to join our team as Chief Compliance Officer at Aspirus Health.About the RoleThis is a full-time exempt position with a salary range of $120,000-$180,000 per year, depending on experience. The successful candidate will be responsible for developing and implementing an effective Corporate Compliance and Privacy program...
-
Healthcare Professional
2 weeks ago
Wausau, Wisconsin, United States Aspirus Health Full timeAbout the Role:Aspirus Wausau Hospital, a leading healthcare provider in northern and central Wisconsin, seeks a dedicated Certified Nursing Assistant-Health Unit Coordinator to join its MED/SURG/ICU team. This role offers a unique opportunity to work in two capacities: providing care support and service tasks as a Certified Nursing Assistant, and assisting...
-
Field Service Technician
1 month ago
Wausau, Wisconsin, United States Wolter, Inc. Full timeJob OpportunityWolter, Inc. is seeking skilled Field Service Technicians to join our team. As a Field Service Technician, you will be responsible for traveling to our customers' locations and repairing their powered industrial equipment, such as forklift trucks, aerial equipment, and floor cleaning equipment.Key Responsibilities:Diagnose and repair...
-
Wausau, Wisconsin, United States Magnet Medical Full timeJob OverviewMagnet Medical is a leading provider of healthcare services, seeking an experienced Registered Nurse (RN) to fill a Med Surg position in Wausau, Wisconsin.This 13-week travel nursing opportunity offers the chance to work with a dynamic team and provide high-quality patient care in a fast-paced environment.
-
Medical Travel Specialist
2 days ago
Wausau, Wisconsin, United States HealthCare Traveler Jobs Full timeCompany OverviewHost Healthcare is a leading travel healthcare company in the U.S., offering an immediate opportunity for a Physical Therapy Assistant position in Wausau, WI.Estimated Salary PackageThe estimated pay package for this role is based on bill rates at the time of posting. Bill rates can change frequently and without notice. Exact pay packages may...
-
Medical Services Coordinator
2 weeks ago
Wausau, Wisconsin, United States Aspirus Health Full timeAbout the RoleAs a Certified Nursing Assistant - Health Unit Coordinator at Aspirus Health, you will play a vital role in providing exceptional patient care and support to our multidisciplinary care team.Key Responsibilities• Provide care support and service tasks to patients, ensuring their physical and emotional needs are met.• Assist professional and...