Customer Support Specialist

1 week ago


Hopkins, Minnesota, United States TEKsystems Full time
Job Overview

We are seeking a highly skilled Customer Support Specialist to join our Equipment Finance team. This is an exciting opportunity for individuals who thrive in a fast-paced environment and are passionate about delivering exceptional customer service.

Key Responsibilities:
  • To provide timely and accurate responses to customers' inquiries, resolving issues efficiently and effectively.
  • To work collaboratively with the team to meet and exceed established goals, including call handle time, availability, customer service performance, sales, and quality objectives.
  • To maintain up-to-date knowledge on company products, services, technology, and procedures to ensure seamless support delivery.
  • To utilize available resources, such as the CSR manual and team chat, to resolve customer complaints and disputes in a timely and professional manner.
Requirements:

We are looking for candidates with a minimum of 1 year of customer service experience in a financial organization. Prior call center or banking experience is preferred. Additionally, the ideal candidate should possess excellent verbal communication skills, be able to work well under pressure, and have a strong ability to multitask.

Salary and Benefits:

The salary range for this position is $18.00 - $23.00 per hour. In addition to a competitive salary, we offer a comprehensive benefits package, including medical, dental, and vision coverage, as well as critical illness, accident, and hospital insurance. We also provide a 401(k) retirement plan, life insurance, short- and long-term disability, and health spending accounts.

About TEKsystems:

We're a leading provider of full-stack technology services, talent services, and real-world application. Our team of experts partners with progressive leaders to drive transformation and take advantage of new opportunities. At TEKsystems, we value diversity and inclusion, and we're committed to creating a workplace where everyone feels valued and supported.



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