Customer Service Ambassador

7 days ago

Hopkins, Minnesota, United States MultiSource Mfg Full time
Job Summary

We are seeking a highly skilled and motivated Customer Service Specialist to join our team at MultiSource Mfg. As the primary point of contact for our customers, you will be responsible for providing exceptional service and support to ensure customer satisfaction.

About the Role

This is a key role that requires strong communication and problem-solving skills. You will work closely with cross-functional teams to coordinate order processing, resolve customer issues, and provide timely updates on order status. Your ability to identify and meet customer needs will be crucial in building strong relationships and driving business growth.

Key Responsibilities
  • Customer Communication: Act as the primary client contact post-qualification, addressing inquiries and maintaining a high standard of service. Receive and process initial RFQ, RFI, RMA, status inquiry or service issue communication from the customer. Create detailed plans to meet customer deadlines for quotes. Produce quotes for customer requests. Process purchase orders (POs) and authorization to ship notices from customers. Issue order acknowledgments, pricing & lead time verifications. Issue RMAs for customer-documented quality issues. Provide consistent status updates.
  • Cross-Functional Skills: Handle all order entry for purchase orders, ensuring accuracy and timely processing. Utilize internal resources to coordinate information on all orders. Notify shipping/production control of Kanban releases. Check inventory at time of order & communicate job needs to Production Team. Own the Open Order Report, working with planning to meet delivery goals and adjusting schedules based on pull-in and push-out requests. Set up new customers in our ERP with the help of finance and tech teams.
  • Relationship Management: Initiate regular check-ins with targeted growth accounts per the sales plan. Share products and services provided by the company to current and prospective customers in a way that conveys an image of quality, integrity and superior understanding and delivery of customer needs. Assist the Director in preparing for Quarterly Business Reviews with customers, providing insights and updates on order status, fulfillment and score cards. Support strategic sales planning and marketing strategies outlined by the sales team and facilitate joint sales calls whenever possible.

We offer a competitive salary of $55,000 - $65,000 per year, depending on experience. If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

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