Service Desk Specialist
2 weeks ago
Fotona is seeking a skilled Service Desk Agent to provide exceptional customer support and technical assistance to our customers in the US. As a key member of our Service Department, you will be responsible for receiving, screening, and responding to customer requests, as well as distributing them to specialized team members.
The ideal candidate will have a strong background in customer technical support or service desk experience, with excellent communication and problem-solving skills. You will work closely with the Service Desk Manager, Field Service Manager, and other internal teams to ensure seamless customer support and service delivery.
Key Responsibilities- Provide timely and effective customer support and communications
- Manage customer service ticket database and records
- Provide Level 1 support to customers and strive to close tickets without escalation
- Act as communication liaison between service and other internal departments
- Diagnose basic laser system issues and track laser demo and training inventory
- Assist in the service lab with preparing lasers to be shipped and performing preventative maintenance
- At least 1 year of experience in Customer Care, Technical Support, or equivalent
- Ability to lift and carry up to 50 lbs. and work in a fast-paced environment
- Associate's, Bachelor's, or Technical Degree preferred, though not required
- Competitive pay based on experience
- Excellent benefits package including Medical, Dental, Vision, and Life Insurance
- 401(k) with matching
- Opportunity to develop and grow a career within a fast-growing and industry-leading company
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Service Desk Analyst II
4 days ago
Irving, Texas, United States Irving Independent School District Full timeJob SummaryWe are seeking a highly skilled Service Desk Analyst II to join our team at Irving Independent School District. As a key member of our IT department, you will provide exceptional support and guidance to our users, ensuring seamless access to our district-approved applications and resources.Key ResponsibilitiesProvide direction and support to...
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Service Desk Analyst II
2 weeks ago
Irving, Texas, United States Irving ISD Full timeJob Title: Service Desk Analyst IIJob Summary:Irving ISD is seeking a highly skilled Service Desk Analyst II to join our team. As a key member of our Technical Services department, you will provide exceptional support and guidance to our users, ensuring seamless access to our district-approved applications and resources.Responsibilities:Provide direction and...
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Service Desk Analyst II
4 weeks ago
Irving, Texas, United States Irving Independent School District Full timeJob SummaryWe are seeking a highly skilled Service Desk Analyst II to join our team at Irving Independent School District. As a key member of our IT department, you will provide exceptional support and guidance to our users, ensuring seamless access to our district-approved applications and resources.Key ResponsibilitiesProvide direction and support to...
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Service Desk Analyst II
3 days ago
Irving, Texas, United States Irving ISD Full timeJob Summary:The Irving ISD is seeking a highly skilled Service Desk Analyst II to join our Technology Services team. As a key member of our IT support team, you will provide technical assistance and guidance to our staff and students, ensuring seamless access to district applications and resources.Key Responsibilities:Provide direction and support to junior...
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Service Desk Analyst II
1 month ago
Irving, Texas, United States Irving ISD Full timeJob Summary:The Irving ISD is seeking a highly skilled Service Desk Analyst II to join our Technology Services team. As a key member of our IT support team, you will provide technical assistance and guidance to our staff and students, ensuring seamless access to district applications and resources.Key Responsibilities:Provide direction and support to junior...
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Service Desk Analyst II
4 weeks ago
Irving, Texas, United States Irving ISD Full timeJob SummaryWe are seeking a highly skilled Service Desk Analyst II to join our team at Irving ISD. As a key member of our Technical Services department, you will provide exceptional support and guidance to our users, ensuring seamless access to our district-approved applications and resources.Key ResponsibilitiesProvide direction and support to Service Desk...
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Help Desk Support Specialist
3 weeks ago
Irving, Texas, United States Progilisys Solutions, A Talent Groups Company Full timeHelp Desk Support SpecialistProgilisys Solutions, A Talent Groups Company, is seeking a highly skilled Help Desk Support Specialist to join our team. As a Help Desk Support Specialist, you will be responsible for providing first-level technical support to our clients, resolving technical issues, and ensuring seamless service delivery.Key...
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Service Desk Operations Specialist
1 month ago
Irving, Texas, United States Planet Technology Full timeJob SummaryWe are seeking a highly skilled Service Desk Analyst to join our team at Planet Technology. As a key member of our IT department, you will be responsible for providing top-notch technical support to our end-users, resolving a wide range of software and hardware-related issues, and collaborating with internal stakeholders to ensure seamless service...
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Service Desk Operations Specialist
4 weeks ago
Irving, Texas, United States Planet Technology Full timeJob SummaryWe are seeking a highly skilled Service Desk Analyst to join our team at Planet Technology. As a key member of our IT department, you will be responsible for providing top-notch technical support to our end-users, resolving a wide range of software and hardware-related issues, and collaborating with internal stakeholders to ensure seamless service...
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Service Desk Analyst II
3 weeks ago
Irving, Texas, United States Irving Independent School District Full timeJob Title: Service Desk Analyst IIJoin Irving Independent School District as a Service Desk Analyst II and play a vital role in providing exceptional technical support to our staff and students.Job Summary:The Service Desk Analyst II will be responsible for providing technical assistance and guidance to users, troubleshooting issues, and escalating complex...
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Service Desk Support Specialist
4 weeks ago
Irving, Texas, United States Caris Life Sciences Full timeJob SummaryWe are seeking a highly skilled Service Desk Technician II to join our team at Caris Life Sciences. As a key member of our IT department, you will provide technical support and troubleshooting for our end users, ensuring seamless operation of our systems and infrastructure.Key ResponsibilitiesProvide first-level technical support for hardware,...
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Service Desk Analyst II
2 weeks ago
Irving, Texas, United States Irving ISD Full timeJob Title: Service Desk Analyst IIJob Summary:Irving ISD is seeking a highly skilled Service Desk Analyst II to join our team. As a key member of our IT department, you will provide exceptional customer service and technical support to our staff and students.Key Responsibilities:Provide technical support and guidance to staff and students via phone, email,...
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Bilingual Customer Service Representative
3 weeks ago
Irving, Texas, United States CornerStone Staffing Full timeJob Title: Bilingual Phone Desk SpecialistWe are seeking a highly skilled and bilingual Phone Desk Specialist to join our team at CornerStone Staffing in the Irving, TX area.Job Summary:The Phone Desk Specialist will be responsible for handling all phone calls and ticket requests coming into the SSC from dealerships, customers, and suppliers. The ideal...
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Service Desk Analyst II
1 month ago
Irving, Texas, United States Irving ISD Full timeJob Summary:Irving ISD is seeking a highly skilled Service Desk Analyst II to join our team. As a key member of our IT department, you will provide technical support and guidance to our staff and students.Key Responsibilities:Provide technical support and guidance to staff and students via phone, email, and in-person.Assist in implementing new technologies...
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Bilingual Customer Service Representative
1 week ago
Irving, Texas, United States CornerStone Staffing Full timeJob Title:Bilingual Phone Desk SpecialistJob Summary:CornerStone Staffing is seeking a highly skilled Bilingual Phone Desk Specialist to join our team in Irving, TX. As a key member of our support team, you will be responsible for providing exceptional customer service to our clients and resolving issues in a timely and professional...
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Front Desk Associate
3 weeks ago
Irving, Texas, United States V R Della Infotech Inc Full timeJob SummaryAs a Front Desk Associate at V R Della Infotech Inc, you will be responsible for providing exceptional customer service and administrative support to our team. Key ResponsibilitiesCover the front desk while the Office Concierge is out.Manage front desk operations, including answering phone calls, responding to emails, and handling customer...
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Bilingual Customer Service Representative
2 weeks ago
Irving, Texas, United States CornerStone Staffing Full timeJob Title: Bilingual Phone Desk SpecialistWe are seeking a highly skilled Bilingual Phone Desk Specialist to join our team at CornerStone Staffing in Irving, TX. As a key member of our customer service team, you will be responsible for providing exceptional phone support to our clients and customers.Key Responsibilities:Provide excellent customer service...
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Help Desk Manager
2 days ago
Irving, Texas, United States Élan Partners Full timeHelp Desk Manager Job DescriptionAbout the Role:We are seeking a highly motivated and experienced Help Desk Manager to join our team at Élan Partners. As a Help Desk Manager, you will be responsible for leading our support team and ensuring that our clients receive exceptional service delivery.Key Responsibilities:Lead and manage the day-to-day operations...
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Front Desk Representative
1 week ago
Irving, Texas, United States Crestview Management, LLC Full timeFront Desk Associate Job DescriptionAt Crestview Management, LLC, we are seeking a skilled Front Desk Associate to join our team at Marriott Dallas Las Colinas. As a Front Desk Associate, you will play a vital role in ensuring a seamless and welcoming experience for our guests.Key Responsibilities:Warm Welcome: Provide a friendly and professional greeting to...
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Front Desk Associate
4 weeks ago
Irving, Texas, United States Quorum Hotels Full time{"Job Title": "Front Desk Associate", "Job Summary": "We are seeking a highly skilled and customer-focused Front Desk Associate to join our team at Quorum Hotels. As a Front Desk Associate, you will be responsible for providing exceptional guest service, handling room reservations, and ensuring a seamless check-in and check-out experience for our guests.",...