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Room Service Specialist

2 months ago

Milwaukee, Wisconsin, United States White Lodging Full time

Room Service Specialist

Position Overview

Also Recognized As: Hotel Cleaner, Housekeeping Associate, Room Maintenance Staff

We are seeking individuals who take pride in cleanliness and enjoy creating a tidy and inviting environment for guests.

Key Responsibilities

Your role is crucial in ensuring that all guest bathrooms are immaculate, hygienic, and well-presented. Duties include:

  • Removing soiled linens and trash, making beds, dusting surfaces, vacuuming floors, and replenishing room supplies.
  • While the work may be physically demanding, the satisfaction of positively impacting guests' experiences is rewarding.
  • Efficiently manage your supplies to maintain productivity, with support from the company to ensure you have the necessary materials.
  • Handle challenging situations, such as cleaning after events or particularly messy guests, and take pride in your completed work, especially when recognized in guest feedback.

Enjoy a range of benefits from your first day, including comprehensive medical and dental coverage, tuition assistance, flexible pay options, hotel discounts, paid time off, and more.

Additional Responsibilities

Deliver exceptional service to guests consistently, anticipating their needs and exceeding expectations. Familiarize yourself with the mission and standards of White Lodging.

Maintain cleanliness in accordance with established guidelines and productivity benchmarks. Follow proper procedures for entering guest rooms, ensuring privacy and security.

Identify maintenance issues and report them promptly, ensuring all equipment and amenities are in working order.

Organize and restock your cleaning supplies in line with hotel standards, ensuring safety protocols are followed at all times.

Uphold the confidentiality of guest information and maintain a tidy work environment, adhering to the daily and weekly cleaning schedules.

Be punctual and adhere to attendance policies, communicating effectively with guests and team members.

Maintain knowledge of hotel services, staff, and local amenities to assist guests as needed.

Comply with all company policies and procedures, including those outlined in the Associate Orientation Handbook.

Availability to work weekends and holidays is essential.

Qualifications

No prior experience is required.

Working Environment

Regularly lift and move items weighing up to 10 lbs, and occasionally up to 50 lbs with assistance. Follow safe lifting practices as outlined in the Departmental Orientation Handbook.

Regularly required to stand, walk, reach, and use hands for various tasks.

Benefits Overview

Comprehensive Medical, Dental, and Vision coverage

Life Insurance options

Employee Assistance Program (EAP)

401(k) retirement plan

Paid Time Off (PTO) and vacation

Tuition Reimbursement opportunities

Complimentary and discounted hotel stays