Customer Service Representative

4 weeks ago

Cincinnati, Ohio, United States Fifth Third Full time

About the Role:

We are seeking a highly skilled and customer-focused individual to join our team as a Call Center Customer Service Agent. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and concerns in a timely and professional manner.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues in a professional and courteous manner
  • Provide accurate and timely information to customers regarding their solar and home improvement loans
  • Assist customers with payment and billing questions
  • Communicate and coordinate with internal departments as needed
  • Follow up on customer interactions to ensure resolution and satisfaction
  • Document customer interactions with concise and detailed account notes
  • Adhere to all Dividend policies and procedures

Requirements:

  • Bilingual (English/Spanish) preferred but not required
  • Must be available to work evenings and weekends and potentially in a remote work environment
  • At least six months recent call center experience required
  • High school graduate or equivalent
  • Able to multi-task while providing accurate, efficient and exceptional service
  • Excellent communication skills and a positive demeanor
  • Proven organizational skills and ability to prioritize
  • Experience with CRM required (salesforce preferred)
  • Analytical and data driven
  • Ability to work well independently
  • Excellent interpersonal and communication skills

About Fifth Third:

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

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