Office Operations Associate
2 weeks ago
Compensation: $16.00 per hour, Full Time
Work Schedule:
Monday: 1:00 PM - 9:00 PM
Tuesday: 8:30 AM - 6:00 PM
Wednesday: 8:30 AM - 6:00 PM
Thursday: 8:30 AM - 5:00 PM
Friday: 8:30 AM - 6:00 PM
Saturday: 9:00 AM - 4:00 PM
At Feldman Automotive Group, we recognize that every team member plays a vital role in our success. Our dynamic growth and energetic atmosphere create an exceptional workplace. With 14 dealerships across multiple states, we believe that satisfied employees lead to satisfied customers. We appreciate individuals who are dedicated and motivated to excel. Join our team today
Core Values:
- Integrity and Honesty
- Respect
- Meticulous Attention to Detail
- Collaborative Team Spirit
- Positive and Enthusiastic Attitude
- Comprehensive Medical, Dental, and Vision Insurance
- Life Insurance and Accidental Death & Dismemberment
- 401(k) Retirement Plan
- Critical Illness Coverage
- Accident Insurance
- Short and Long-Term Disability Insurance
- Manage incoming customer calls and schedule service appointments effectively.
- Access multiple systems to retrieve customer information while engaging with them on the phone.
- Demonstrate comfort in a technology-driven role that requires multitasking during calls.
- Respond promptly to inquiries via internet, phone, and live chat, utilizing established scripts and templates.
- Provide initial service information to customers and guide them to the appropriate department.
- Follow up with leads who are not ready to schedule an appointment or who have missed their appointments.
- Engage in team and process improvement discussions, fostering positive relationships with colleagues and management.
- Utilize the CRM tracking system on a daily basis.
- Previous experience in an office environment is advantageous.
- Experience in a high-volume call role is highly regarded.
- Strong computer proficiency is essential.
- Ability to multitask and adapt to a technology-focused environment.
- Excellent verbal and written communication skills.
- Team-oriented mindset.
- Professional and courteous demeanor.
- Enthusiastic and positive personality.
- Willingness to undergo a pre-employment background check and drug screening.
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