Office Supervisor Lead
3 days ago
We are seeking a highly organized and customer-focused Office Supervisor to support our store operations by supervising the Guest Service Office.
The successful candidate will process customer sales, manage payment transactions, answer phones, and schedule deliveries. They will also communicate and train changes to company policy and procedures for the Guest Service Office.
Beyond these responsibilities, the ideal candidate will:
- Ensure the Guest Service Office is staffed adequately at all times
- Manage incoming calls, distribute calls/messages, and handle voicemail
- Resolve customer complaints and follow up on existing customer service tickets
- Maintain office supplies and equipment
- Perform regular audits of store operations as outlined in the Quarterly Audit Checklist
This role may also involve:
- Assisting with inventory management
- Processing AP functions: merchandise and expense invoices, RTVs, purchase orders, special orders, etc.
- Making or ensuring daily bank deposits are made by management
- Creating and processing employee sales
In addition, this position may be responsible for HR/Payroll tasks such as:
- Verifying I9 documents
- Maintaining and approving time records for hourly team members
- Ensuring time cards are submitted for approval
- Assisting with hiring, performance reviews, and discipline for Office Assistants
- Conducting new employee orientations
To succeed in this role, you will need:
- A high school diploma or equivalent, plus one to three years of experience in an office environment or customer-facing role
- Strong math skills and excellent communication and customer service skills
- Ability to multi-task, work independently, and follow instructions
- Microsoft Word, Excel, and O365 proficiency preferred
We offer a competitive salary range of $50,000 - $65,000 per year, depending on location and experience.
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