Patient Service Representative: ECB

1 month ago


Tulsa, Oklahoma, United States Saint Francis Hospital Muskogee, Inc. Full time

Job Summary: We are seeking a highly organized and detail-oriented Patient Service Representative to join our team at Saint Francis Hematology/Oncology Physician Clinic - Muskogee Campus. As a key member of our front office team, you will be responsible for providing exceptional patient care and administrative support to our healthcare professionals.

Key Responsibilities:

  • Maintains exemplary patient satisfaction and participates as an engaged team member.
  • Greets and directs patients and visitors according to established office protocols.
  • Informs patients of delays in care and communicates schedule changes to physicians, clinical assistants, and other staff as appropriate.
  • Maintains and corrects environment for cleanliness and safety.
  • Schedules appointments, registers demographic and billing information, determines eligibility to accommodate patient's care in the medical office.
  • Successfully uses the EMR and other computer applications to accomplish tasks according to policies and procedures.
  • Maintains medical records including preparation of charts, filing of correspondence and test results.
  • Prepares encounter forms and other supporting billing documentation.
  • Maintains and distributes provider schedules including application of templates, hold times, etc.
  • Determines and collects co-pays and deductibles from patients.
  • Requests payments of self-pay balances according to policies.
  • Responsible for preparation of cash receipts, bank deposits, and balancing of cash drawer on a daily basis.
  • Converts provider written description of diagnosis to appropriate ICD-9 code.
  • Posts charges and payments to patient accounts.
  • Reviews and corrects rejected or denied claims.
  • Reviews and assists in collections of past due accounts.
  • Prepares phone notes for communication to the provider from patients, pharmacists, and other healthcare sources.
  • Makes calls to patients to remind them of pending appointments or communication from provider.
  • Distributes mail and other communication to patients, providers, and staff.
  • Determines eligibility and obtains authorization for services.
  • Schedules tests and appointments for referred services.
  • Tracks referrals made for specified services.
  • Participates in quality initiatives and safety functions.
  • Assists in identifying and ordering needed supplies.
  • Remains informed and compliant with current Health System, Warren Clinic, HIPAA, and OSHA policies and procedures.

Requirements:

  • High School Diploma or GED.
  • One (1) year experience.
  • Demonstrated PC skills.
  • Effective organization of multi-task role.
  • Understanding of healthcare delivery and billing processes in the medical office.
  • Ability to accurately record and interpret data.
  • Effective interpersonal, written, and oral communication skills.
  • Ability to organize and prioritize work in an effective and efficient manner.

Working Relationships:

  • Works directly with patients and/or customers.
  • Works with internal/external customers.
  • Works with other healthcare professionals and staff.
  • Works frequently with individuals at director level or above.

EOE Protected Veterans/Disability



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