Customer Service Representative

3 weeks ago

Carroll, Iowa, United States Availa Bank Full time
About the Role

Availa Bank is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our banking team, you will be responsible for providing exceptional service to our customers, resolving their queries, and ensuring their banking needs are met.

Key Responsibilities
  • Provide timely and courteous service to all customers, responding to their inquiries and resolving their issues in a professional and efficient manner.
  • Assist customers with routine account-related requests, such as answering questions about their accounts, statements, and online banking features.
  • Direct customers to the appropriate staff or department within the bank, ensuring their needs are met.
  • Cross-sell bank products and services to current and potential customers, promoting our banking solutions and services.
  • Process functions such as creating new online banking letters, address changes in bill pay and online banking, verifying and reporting account balances, and completing Checkback processes.
  • Respond to customer requests via email, telephone, and/or chat, providing clear and concise information and resolving their issues.
Requirements
  • High school diploma or equivalent required.
  • Accounting or banking experience encouraged.
  • Exceptional oral, written, and interpersonal communication skills, with the ability to apply common sense to carry out instructions, understand procedures, and speak clearly to customers and employees.
  • Ability to multi-task in a fast-paced environment, maintaining a complete understanding of regulatory and compliance policies and procedures.
  • Exhibit patience, remain personable, and provide a positive experience for customers.
  • Demonstrate a level of knowledge and skills equivalent to a Universal Banker I.
  • Ability to work flexible hours and shifts.
  • Valid driver's license and reliable transportation.

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