Food Service Customer Support Specialist

4 weeks ago


Carroll, Iowa, United States Performance Food Group Full time

Job Title: Food Service Support Representative at Performance Food Group

Company Overview:

Performance Food Group is a prominent distributor of food and related products, dedicated to serving the needs of food service operators across the nation. We pride ourselves on our commitment to quality, service, and innovation.

Position Summary:

The Food Service Support Representative is tasked with promoting and educating clients about Performance Food Group's diverse range of food service offerings. This role is vital in maintaining strong relationships with customers and enhancing the company's reputation within the industry.

Key Responsibilities:
  • Conduct regular visits to clients within the assigned territory to advocate for products and sales strategies. A company vehicle will be provided for travel.
  • Participate in occasional overnight travel as necessary.
  • Assist in training operators, merchandising, pricing strategies, and other related activities.
  • Address customer inquiries, provide effective solutions, and lead training sessions.
  • Propose merchandising strategies to increase sales and support clients with pricing and menu planning.
  • Submit weekly activity reports to the supervisor.
Required Skills and Experience:
  • Understanding of Performance Food Group's product line and food cost analysis.
  • Experience in developing menus.
  • Proficiency in operating various food preparation equipment.
  • Familiarity with Microsoft Office and other relevant software.
  • Excellent communication and negotiation skills.
  • Ability to excel in a dynamic environment and collaborate effectively within a team.
  • Strong organizational skills to manage multiple responsibilities efficiently.
  • Professional and respectful communication with all stakeholders.
  • Self-driven and capable of working autonomously.
Qualifications:

High School diploma or equivalent.
Knowledge of Performance Food Group's product offerings and food cost analysis.
Experience in menu development.
Operational skills with various food preparation equipment.
Familiarity with Microsoft Office applications.
Strong communication and negotiation skills.
Ability to thrive in a fast-paced environment and work well in a team.
Organizational skills to handle multiple tasks efficiently.
Professional and courteous communication with stakeholders.
Self-motivated and capable of working independently.

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