Spanish Speaking Inbound Customer Service Agent

3 weeks ago


Tampa, Florida, United States MCI Careers Full time
About MCI Careers">

We're a cutting-edge company that's passionate about delivering exceptional customer experiences. As a Spanish Speaking Inbound Customer Service Agent at MCI Careers, you'll have the opportunity to grow your career, develop your skills, and make a real difference in people's lives.

About the Role">

This is an entry-level position located at our Tampa ValorVIP (MCI Company) office, where you'll handle inbound inquiries, troubleshoot customer disputes, process payments, and assist callers with process-related inquiries professionally. You'll work closely with our team to resolve customer issues and ensure a best-in-class customer experience.

Responsibilities">
  • Handle inbound and outbound contacts in a courteous, timely, and professional manner.
  • Listen to customers, understand their needs, and resolve customer issues.
  • Research systems to find missing information as applicable; coordinate with other departments to resolve issues as applicable.
  • Follow the processes of the Client program and perform all tasks in a courteous and professional manner.
  • Utilize systems and technology to complete account management tasks.
Requirements">
  • Must be 18 years of age or older.
  • High school diploma or equivalent.
  • Excellent organizational, written, and oral communication skills.
  • The ability to type swiftly and accurately (20+ words a minute).
  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
  • Basic understanding of Windows operating system.
Benefits">

We offer a competitive salary of $15-$19 per hour, paid time off, medical, dental, vision, life insurance, retirement, advancement opportunities, flexible schedules, daily contests, prizes, casual dress code, regular raises, and more



  • Tampa, Florida, United States VentureTech Solutions Full time

    Job Summary:VentureTech Solutions is a dynamic and growing company that provides innovative debt settlement solutions to individuals and families. We are seeking a highly motivated and experienced Inbound Customer Service Representative to join our team.Key Responsibilities:Respond to inbound customer calls in a timely and professional manner.Identify...


  • Tampa, Florida, United States Cricket Wireless Authorized Retailer Full time

    English and Spanish Speaking Supervisor OpportunityCricket Wireless Authorized Retailer is seeking an English and Spanish Speaking Supervisor to manage and supervise a team of employees. As an English and Spanish Speaking Supervisor, you will be responsible for communicating effectively with both English and Spanish speaking employees, promoting open...


  • Tampa, Florida, United States ValorVIP Full time

    Customer Service Representative RoleAbout UsValorVIP is a leading provider of customer service solutions, and we are seeking a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for handling inbound customer inquiries, resolving issues, and providing top-notch support to our...


  • Tampa, Florida, United States Jamie Pelzer - State Farm Agent Full time

    Job Summary:Jamie Pelzer - State Farm Agent is hiring a Account Manager to join our team. As an Agent Team Member, you will be responsible for using a customer-focused approach to identify customer needs, develop leads, schedule appointments, and market appropriate products and services.About the Role:The successful candidate will be responsible for...


  • Tampa, Florida, United States MCI Careers Full time

    About the RoleThis is an exciting opportunity to work in a dynamic and fast-paced environment where you will have the chance to make a real impact on our customers' lives. As a Bilingual Customer Support Agent, you will be responsible for handling inbound customer calls, resolving issues, and providing excellent customer service.


  • Tampa, Florida, United States SmartFinancial Full time

    Achieve Success with SmartFinancial's Customer-Focused ApproachAs a customer service agent in the insurance industry, you will be part of a supportive and dedicated team that thrives on building strong relationships with customers. Your role will involve handling inbound and outbound calls, providing product information, and ensuring customer satisfaction.We...


  • Tampa, Florida, United States Tampa Family Health Centers Full time

    Job DescriptionTampa Family Health Centers seeks a Spanish Speaking Pharmacist Leader to oversee the management of our high-risk patient population.This role requires a strong background in pharmaceutical care, leadership skills, and the ability to communicate effectively with diverse populations.Responsibilities:Lead the development and implementation of...


  • Tampa, Florida, United States ValorVIP Full time

    About the RoleWe are looking for a skilled Bilingual Contact Center Agent to support inbound customer service for bank customers. This role requires excellent communication skills, both written and verbal, as well as the ability to work in a fast-paced environment.Key responsibilities include handling inbound customer calls, resolving customer issues, and...


  • Tampa, Florida, United States Jamie Pelzer - State Farm Agent Full time

    About the Role">As an Agent Team Member at Jamie Pelzer - State Farm Agent, you will be responsible for working closely with our clients to understand their insurance needs and provide personalized solutions.">Key Responsibilities:">Establishing strong customer relationships and communicating effectively with clients to understand their needs">Using a...


  • Tampa, Florida, United States ValorVIP Full time

    Job Description:At ValorVIP, we're seeking a highly skilled and professional Customer Service Expert to join our team. As an Inbound Customer Care Representative, you will play a vital role in handling inbound inquiries, resolving customer disputes, processing payments, and providing exceptional customer service.The ideal candidate will possess excellent...


  • Tampa, Florida, United States MCI Careers Full time

    About the JobWe are seeking a highly motivated and experienced Call Center Sales Supervisor to lead our sales team. In this role, you will be responsible for leading a team of 15-25 entry-level customer service agents responsible for inbound call handling, assisting them with leadership and expertise, ensuring call quality, improving internal processes, and...


  • Tampa, Florida, United States Cricket Wireless Authorized Retailer Full time

    Job Overview:">We are seeking a highly motivated and skilled Bilingual Customer Service Representative to join our team at Cricket Wireless Authorized Retailer.">About the Role:">This full-time position is responsible for providing exceptional customer service to our Spanish-speaking customers. You will be fluent in both English and Spanish, with excellent...


  • Tampa, Florida, United States Scout Exchange Full time

    Job OverviewWe are seeking a skilled Customer Service Representative to serve as a Credit Assistance Specialist at Scout Exchange. This role involves delivering top-notch customer service by providing credit assistance and solutions to our clients.Responsibilities and ExpectationsFluently speak English and Spanish, with a requirement to communicate primarily...


  • Tampa, Florida, United States VentureTech Solutions Full time

    Job Overview:VentureTech Solutions is seeking a skilled Inbound Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer experiences, resolving customer issues, and meeting performance targets.Key Responsibilities:Respond to inbound customer calls in a timely...


  • Tampa, Florida, United States Jamie Pelzer - State Farm Agent Full time

    Job DescriptionWe are seeking an experienced professional to fill the role of Customer Service Manager at Jamie Pelzer - State Farm Agent. In this position, you will be responsible for managing customer relationships, developing leads, and marketing products and services.Key Responsibilities:Establish strong relationships with customers and follow up as...


  • Tampa, Florida, United States Joyce Coleman - State Farm Agent Full time

    **Become a Part of Our Team**">About the Job">We are seeking a highly skilled and customer-focused individual to join our team as a State Farm Insurance Sales Representative. As an Agent Team Member, you will be responsible for establishing customer relationships, providing prompt and accurate customer service, and educating customers about insurance...


  • Tampa, Florida, United States Cricket Wireless Authorized Retailer Full time

    Key ResponsibilitiesProvide timely and professional responses to customer inquiries via phone, email, and chat.Document customer interactions and maintain accurate records.Collaborate with other departments to ensure customer satisfaction.Requirements: A high school diploma or equivalent is required, along with fluency in both English and Spanish (reading,...


  • Tampa, Florida, United States Second Avenue Full time

    Job Overview\Second Avenue is a leading platform for enabling institutions to deploy meaningful capital into single-family residential assets. We provide all aspects of sourcing, acquisition, and property management services for our clients.\We are seeking a skilled Customer Experience Liaison to join our team in Chicago or Tampa. As a key member of our...


  • Tampa, Florida, United States Jim Cornwell - State Farm Agent Full time

    About Us: Jim Cornwell - State Farm Agent is a dynamic and growing insurance agency looking for a talented Customer Service Representative to join our team. As a key member of our team, you will play a critical role in delivering exceptional client experiences that drive business growth.Compensation Package: We offer a competitive salary of $50,000 per year,...


  • Tampa, Florida, United States ValorVIP Full time

    **Key Responsibilities**• Handle inbound customer calls, emails, and live chats in a timely and professional manner• Resolve customer issues through active listening, empathy, and effective problem-solving skills• Escalate complex issues to senior team members or management as needed• Ensure first call resolution (FCR) through effective call handling...