Hotel Operations Manager
2 weeks ago
We are seeking a highly skilled and experienced Hotel General Manager to lead our team at The Row Hotel at Assembly Row, an Autograph Collection property. As a dynamic and results-driven leader, you will be responsible for all day-to-day hotel operations, providing impactful leadership and support to the team, quality assurance, driving exceptional guest service standards, and superior guest satisfaction.
Key Responsibilities:- Direct and lead the preparation of short and long-term hotel business plans and budgets meeting company goals and growth objectives.
- Collaborate in creating, directing, and executing hotel sales and marketing, revenue optimization, distribution strategies, and initiatives to yield desired financial results.
- Develop a strong knowledge of local market demand generators, competitor strategy, and community impact/involvement opportunities.
- Participate in recruiting, hiring, and the ongoing evaluation of associates.
- Ensure that associates receive effective and impactful ongoing standards of service and skills training to consistently deliver a high level of service to guests.
- Create and maintain a professional, respectful, and engaging work environment for hotel associates that fosters a professional, respectful, and fun environment.
- Drive ongoing associate engagement/recognition initiatives.
- Establish and maintain open collaborative relationships with direct reports, associates, and all property departments.
- Tour and inspect hotel daily and monitor property cleanliness, product quality, and ensure achievement of service standards.
- Liaise with the Finance Department to ensure strict adherence regarding company policies and controls.
- 5+ years of Full-Service Hotel General Manager experience.
- Prior brand experience a plus.
- Possess superior communication skills.
- Full knowledge of food & beverage operations.
- Demonstrated passion for hospitality and service.
- Attention to detail and highly organized.
- Self-motivated and results-driven.
- Creative problem-solver and multi-tasker.
- Medical Insurance with Company-Funded HRA.
- Dental Insurance.
- Vision Insurance.
- Flexible Spending Accounts.
- Wide-Array of Supplemental Insurance Offerings.
- Paid Time Off Programs.
- Employee Assistance Program.
- 401K Plan - Traditional & Roth Options with Employer Match.
- Hotel Discount Travel Program for Associates & Family.
- Exclusive Associate Discounts - Travel, Entertainment, & Retail.
- Training and Development Programs.
- Career Advancement Opportunities.
Colwen Hotels is an equal opportunity employer. EEO M/F/D/V
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