Hotel Operations Manager

2 weeks ago


Somerville, Massachusetts, United States Colwen Hotels Full time
Hotel General Manager Opportunity

We are seeking a highly skilled and experienced Hotel General Manager to lead our team at The Row Hotel at Assembly Row, an Autograph Collection property. As a dynamic and results-driven leader, you will be responsible for all day-to-day hotel operations, providing impactful leadership and support to the team, quality assurance, driving exceptional guest service standards, and superior guest satisfaction.

Key Responsibilities:
  • Direct and lead the preparation of short and long-term hotel business plans and budgets meeting company goals and growth objectives.
  • Collaborate in creating, directing, and executing hotel sales and marketing, revenue optimization, distribution strategies, and initiatives to yield desired financial results.
  • Develop a strong knowledge of local market demand generators, competitor strategy, and community impact/involvement opportunities.
  • Participate in recruiting, hiring, and the ongoing evaluation of associates.
  • Ensure that associates receive effective and impactful ongoing standards of service and skills training to consistently deliver a high level of service to guests.
  • Create and maintain a professional, respectful, and engaging work environment for hotel associates that fosters a professional, respectful, and fun environment.
  • Drive ongoing associate engagement/recognition initiatives.
  • Establish and maintain open collaborative relationships with direct reports, associates, and all property departments.
  • Tour and inspect hotel daily and monitor property cleanliness, product quality, and ensure achievement of service standards.
  • Liaise with the Finance Department to ensure strict adherence regarding company policies and controls.
Requirements:
  • 5+ years of Full-Service Hotel General Manager experience.
  • Prior brand experience a plus.
  • Possess superior communication skills.
  • Full knowledge of food & beverage operations.
  • Demonstrated passion for hospitality and service.
  • Attention to detail and highly organized.
  • Self-motivated and results-driven.
  • Creative problem-solver and multi-tasker.
Benefits & Perks:
  • Medical Insurance with Company-Funded HRA.
  • Dental Insurance.
  • Vision Insurance.
  • Flexible Spending Accounts.
  • Wide-Array of Supplemental Insurance Offerings.
  • Paid Time Off Programs.
  • Employee Assistance Program.
  • 401K Plan - Traditional & Roth Options with Employer Match.
  • Hotel Discount Travel Program for Associates & Family.
  • Exclusive Associate Discounts - Travel, Entertainment, & Retail.
  • Training and Development Programs.
  • Career Advancement Opportunities.

Colwen Hotels is an equal opportunity employer. EEO M/F/D/V



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