Hotel Operations Director

22 hours ago


Somerville, Massachusetts, United States Colwen Hotels Full time
General Manager Job Description

The Row Hotel at Assembly Row, an Autograph Collection property, is seeking a dynamic, hands-on, and passionate General Manager to lead the team.

This AAA Four-Diamond award-winning property combines historic charm with a modern twist. Located in a vibrant area, the hotel offers travelers an escape from the predictable.

Key Responsibilities:
  • Lead day-to-day hotel operations, providing impactful leadership and support to the team.
  • Drive exceptional guest service standards, superior guest satisfaction, and ongoing enhancement of service and quality improvements at the hotel.
  • Develop and engage associates, ensuring they receive effective and impactful ongoing standards of service and skills training.
  • Establish and maintain a professional, respectful, and engaging work environment that fosters a professional, respectful, and fun environment.
  • Collaborate with the Finance Department to ensure strict adherence to company policies and controls.
Requirements:
  • 5+ years of Full-Service Hotel General Manager experience.
  • Prior brand experience a plus.
  • Superior communication skills.
  • Full knowledge of food & beverage operations.
  • Demonstrated passion for hospitality and service.
  • Attention to detail and highly organized.
  • Self-motivated and results-driven.
  • Creative problem-solver and multi-tasker.

We offer a range of benefits and perks, including medical insurance, dental insurance, vision insurance, flexible spending accounts, and a 401K plan with employer match. Colwen Hotels is an equal opportunity employer.



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