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Restaurant Operations Manager

2 months ago

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The General Manager at Smith Dairy Queens LTD is responsible for overseeing the entire restaurant operations, including financial performance, product production, inventory, personnel, sales, and marketing. This role ensures the restaurant is operated in accordance with operational guidelines established by the owner and franchisor.

Key Responsibilities

  • Lead and manage a team of employees to achieve sales and customer satisfaction goals.
  • Develop and implement strategies to improve restaurant performance, including financial management, inventory control, and employee development.
  • Ensure compliance with all relevant laws, regulations, and company policies.
  • Collaborate with other departments to achieve business objectives.
  • Monitor and control costs, including labor, inventory, and supplies.
  • Provide excellent customer service and ensure a positive dining experience.
  • Stay up-to-date with industry trends and best practices.

Requirements

  • Bachelor's degree in Business Administration or related field.
  • Minimum 3 years of experience in restaurant management, preferably in a fast-food or quick-service environment.
  • Proven track record of managing COGS and labor.
  • Ability to work flexible hours, including evenings, weekends, and holidays.
  • Strong leadership and communication skills.