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Sales Support Specialist at Penn Foster Inc

2 months ago

Nashville, Tennessee, United States Penn Foster Inc Full time

We are seeking a Sales Support Specialist.

Our Sales Support Specialists play a crucial role in the success of our organization as they serve as a vital link between our sales team and various internal departments.

In this position, you will manage incoming inquiries related to group reservations and meetings, while also providing essential support to the sales team with contracts, room allocations, and communication with other departments to ensure our clients receive the services promised. Many of our Sales Support Specialists advance to become Sales Managers and eventually Directors of Sales.

Key Responsibilities:


Act as one of the primary points of contact for incoming sales inquiries, responding promptly and professionally to both internal and external stakeholders.

Exhibit exceptional time management, self-motivation, and proactive planning, with a strong attention to detail.

Efficiently handle assigned tasks and responsibilities, including managing room allocations, generating reports, notifying clients of important dates, preparing group resumes, event orders, billing details, and other administrative duties related to bookings and events.

Assist with various aspects of pre-event, main event, and post-event coordination, tracking and communicating with internal teams and external clients regarding each assigned event and group.

Acquire knowledge of the organization's food and beverage offerings, pricing, presentation, and venue details that contribute to the success of group events.

Utilize digital sales systems and conceptual sales processes, implementing tools and resources to achieve both individual and team objectives.

Participate in and contribute to all necessary internal meetings, conference calls, reporting, planning, training, and other communications required for this role.

Collaborate effectively to promote teamwork and embody an entrepreneurial spirit in making the best decisions for the organization and achieving overall team goals.

Take ownership of your career development and advocate for training and job opportunities to further enhance your skills and talents.
Here are some reasons our associates appreciate working with us:
Our Benefits (available to Full-Time Associates Only)
We offer competitive compensation.

Full-time associates are eligible for a comprehensive benefits package, which includes medical/dental/vision plans, life insurance, short-term and long-term disability options, 401K plans, tuition assistance, discounted rates at our managed properties, as well as training and development opportunities for career advancement.

We provide support in Revenue Management and Digital Marketing, along with exceptional training, growth opportunities, and strong leadership.

Our Sales Support Specialists can increase their earnings through our Business Referral Incentive Plan, which rewards you for business referrals to our other properties. Our organization is a strong advocate for training and development, including our signature sales training program – DST "Dynamic Sales Training" which all sales managers and Directors of Sales complete in their first year.

Why choose us?
Our culture is built on five Cornerstones: Quality, Integrity, Community, Profitability, and Fun. We strive to create a positive work environment for our associates and hire the best talent in the industry.
Our "Associate First" culture supports personal development both within the workplace and beyond.

We recognize our associates for their hard work, dedication, and commitment to excellence, valuing work-life balance, diversity, and our commitment to delivering the highest quality customer service and accommodations in every market.

If you are looking for a position where you can grow and be part of a dynamic team, this opportunity may be the right fit for you.

We are proud to be an EEO employer M/F/D/V and maintain a drug-free workplace.

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