Front Desk Representative

6 days ago


Spring, Texas, United States Hilton Garden Inn The Woodlands Full time

Job Summary: As a Front Desk Agent at Hilton Garden Inn The Woodlands, you will be responsible for providing exceptional guest service, registering guests, and handling hotel operations. Your primary responsibilities will include registering guests, making and modifying reservations, and operating the hotel switchboard.

Responsibilities:

  • Guest Registration and Service: Register guests, handle check-ins and check-outs, and provide information about hotel services and facilities.
  • Hotel Operations: Operate the hotel switchboard, handle requests for information and mail, and assist with room reservations.
  • Communication and Teamwork: Establish good communication with fellow associates and other departments, and be aware of all rates, packages, and special promotions.
  • Problem-Solving and Adaptability: Demonstrate the ability to multi-task, be detail-oriented, and problem-solve in stressful situations.
  • Knowledge and Skills: Familiarity with hotel operations, knowledge of Microsoft Office suite, and ability to read, write, and communicate effectively.

Requirements:

  • Education: High School diploma or equivalent required; college coursework in a related field is helpful.
  • Experience: Experience in a hotel or related field is preferred.
  • Personal Qualities: Positive and upbeat personality, excellent communication skills, and ability to work well in a team environment.

Benefits: We offer a competitive benefits package, including medical, dental, and vision coverage, short-term and long-term disability income, term life and AD&D insurance, paid time off, and an employee assistance program.



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