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Part-Time Front Desk Attendant Assistant

4 weeks ago

Silver Spring, Maryland, United States Quantum Real Estate Mgmt LLC Full time
Job Overview

Quantum Real Estate Management LLC, a residential management company specializing in HUD, tax-credit, and municipal developments, is seeking a highly skilled Part-Time Front Desk Attendant to join our team.

As a key member of our team, you will be responsible for maintaining a safe and secure environment for our residents and their guests. This will involve manning the front desk, performing building inspections to identify and mitigate safety hazards, and responding to emergencies in a timely and professional manner.

Key Responsibilities:

Customer Service
  1. Provide Exceptional Customer Service – Maintain a professional, courteous attitude when interacting with residents, coworkers, and the public at all times.
  2. Assist Residents and Guests – Respond to inquiries and concerns, and work with residents to resolve issues and find solutions.
  3. Record Work Orders and Maintenance Concerns – Accurately document and communicate work orders and maintenance requests to ensure timely resolution.
  4. Protect Resident and Employee Information – Safeguard confidential information in accordance with HIPPA and the Federal Privacy Act.
Safety and Security
  1. Conduct Regular Building Rounds – Identify and mitigate safety hazards, and report any issues to management.
  2. Monitor Building Systems – Regularly check CCTV, ECS, fire alarm, and other building systems to ensure proper function.
  3. Protect Resident Safety and Belongings – Follow established policies and procedures to safeguard residents and their property.
  4. Monitor Guest Traffic – Ensure guests comply with building entry policies and procedures.
Emergencies and Communication
  1. Implement Emergency Procedures – Respond to emergencies in a timely and professional manner, following established protocols.
  2. Perform Basic Building Maintenance – Carry out routine maintenance tasks to prevent equipment failure and ensure building safety.
  3. Notify Staff and Vendors – Communicate with staff and vendors as needed to resolve emergencies and maintain building safety.
  4. Document Emergencies and Incidents – Accurately record emergencies, incidents, and unusual conditions in the Front Desk Log Book.
Other Responsibilities
  1. Work Collaboratively – Develop and maintain a positive, team-oriented work environment.
  2. Attend Training and Meetings – Participate in training and staff meetings to stay informed and up-to-date on company policies and procedures.
  3. Perform Additional Duties – Carry out other tasks as assigned by management, ensuring all duties are performed safely and efficiently.