Front Desk Lodging Agent-Overmountain Lodge Hotel and Conference Center
1 month ago
****Opening Early Fall****
Front Desk Lodging Agent
Description
Guest Service Agents are responsible for providing an exceptional welcome and departure experience to each guest. Agents also serve as resort representatives throughout the guests' stay. Guest Service Agents are also responsible for settling guest accounts upon check-out, resolving guest issues and completing special requests.
RESPONSIBILITIES
•Process guest check-ins and check-outs
•Listen to guest inquiries and provide appropriate responses
•Set up accounts for each guest checking including payment method
•Make reservations in the computer
•Prepare guest packages for arrival
•Communicate guest information to required personnel
•Maintain confidentiality of all guests and hotel information
•Employ attention to detail in order to ensure security of guest room access.
•Address guest requests or problems immediately. Notify the manager when appropriate.
•Print and distribute daily/weekly reports
•Work daily with housekeeping to keep an accurate record of each room status
•Shifts are available for weekday/weekends and holidays, as well as morning and evening.
Shift available are:
11:00 pm-7:00 am
QUALIFICATIONS
•Previous customer service experience required
•Previous hotel front desk experience beneficial
•Ability to communicate both verbally and in writing in English with guests.
•Ability to learn and use computer systems required
•Ability to work as a team with all departments
•Ability to make concise decisions with the situation provided
•Ability at times to work well under pressure.
-
Mill Spring, United States Tryon Equestrian Properties LLC Full timeOvermountain Lodge Hotel and Conference Center ****Opening Early Fall****Front Desk Lodging AgentDescription Guest Service Agents are responsible for providing an exceptional welcome and departure experience to each guest. Agents also serve as resort representatives throughout the guests' stay. Guest Service Agents are also responsible for settling guest...
-
Front Desk Agent
3 months ago
Fort Mill, United States Comfort Inn At The Park Mill Full timeFront Desk Agent Overview The front desk agent must be able to respond in a professional and courteous manner to arriving guests, departing guests and in-house guests by providing accurate and timely information and services. Can responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Responsibilities: ...
-
Front Desk Agent
4 days ago
Spring, United States Aimbridge Hospitality Full timeAimbridge Hospitality - Aloft Houston Shenandoah [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service facilities and...
-
Front Desk Agent
4 months ago
Spring, United States Hilton Garden Inn The Woodlands Full timeJob Summary: Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...
-
Part- Time Front Desk Agent
7 months ago
Fort Mill, United States StepStone Hospitality Full timeJob Type Part-time Description We are currently seeking a PART -TIME Front Desk Agent for our property! Scheduled hours will vary weekly between Monday-Sunday. Evening shift, weekends, and holidays are required. The responsibilities of the Front Desk Agent include but are not limited to: Register and assign rooms to guests. Issue room key and escort...
-
Front Desk Hospitality Specialist
3 days ago
Spring, Texas, United States Embassy Suites Woodlands Full timeAbout the JobWe are seeking a highly skilled and enthusiastic Front Desk Agent to join our team at Embassy Suites The Woodlands. As a Front Desk Agent, you will be responsible for warmly greeting arriving guests, assisting with check-in and check-out, and providing information about hotel services and amenities.
-
Front Desk Agent
6 months ago
Spring, United States Marriott Spring Full timeJob Summary: Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...
-
Hotel Front Desk Associate/Night Auditor
8 months ago
Spring, United States Thind Management Full timeHotel Front Desk Associate/Night Auditor Introduction Welcome to Thind Management, a family-owned management company where we strive to provide exceptional service and unforgettable experiences to our guests at our properties. With a passion for hospitality and a commitment to teach, we at Thind Management strive to share our knowledge with team members to...
-
Hotel Front Desk Manager
2 days ago
Spring, Texas, United States La Quinta Inn Houston Spring South Full timeNight Auditor Position at La Quinta Inn Houston Spring SouthWe are currently seeking a skilled Night Auditor to join our team at La Quinta Inn Houston Spring South. In this role, you will be responsible for managing the front desk operations during the overnight shift and ensuring the accuracy of financial transactions.About the Role:Estimated Salary:...
-
Service Desk Specialist 1
2 weeks ago
Silver Spring, United States Choice Hotels Full timeWho are we looking for? Choice Hotels, one of the world’s largest lodging franchisors, has an exciting new opportunity as our Service Desk Specialist in the Data Center Operations department. The Service Desk is the team that handles requests and issues from all Choice Hotels employees. Everything from simple password resets to providing access to...
-
Front Desk Agent
3 weeks ago
Spring Valley, United States Holiday Inn Express Las Vegas Full timeCompensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...
-
Front Desk Representative
2 weeks ago
Spring, Texas, United States Hilton Garden Inn The Woodlands Full timeJob Summary: As a Front Desk Agent at Hilton Garden Inn The Woodlands, you will be responsible for providing exceptional guest service, registering guests, and handling hotel operations. Your primary responsibilities will include registering guests, making and modifying reservations, and operating the hotel switchboard.Responsibilities:Guest Registration and...
-
Front Desk Associate
6 days ago
Spring, United States Roberts Communities - SBR Management, LLC Full timeThe Front Desk Associate serves as the initial point of contact for guests and visitors, delivering outstanding customer service and support. Responsibilities include managing check-in and check-out procedures, handling reservations, addressing inqui Front Desk, Front Desk Associate, Property Management, Customer Experience, Associate, Reservations, Hotel
-
Service Desk Specialist 1
6 days ago
Silver Spring, United States Choice Hotels Full timeWho are we looking for? Choice Hotels, one of the world's largest lodging franchisors, has an exciting new opportunity as our Service Desk Specialist in the Data Center Operations department. The Service Desk is the team that handles requests and issues from all Choice Hotels employees. Everything from simple password resets to providing access to...
-
Front Desk Associate
2 days ago
Spring Hill, Florida, United States Mark Sonnier - State Farm Agent Full timeRole SummaryWe are seeking a Front Desk Associate to join our team at Mark Sonnier State Farm Insurance. In this role, you will be the first point of contact for our clients, providing exceptional service and ensuring a positive experience.You will be responsible for managing appointment scheduling and office communications, assisting with sales...
-
Front Desk Office Administrator
2 days ago
Spring, Texas, United States IST Management Full timeJob OverviewWe are seeking a highly skilled and detail-oriented Front Desk Receptionist to join our team at IST Management Services. Located in The Woodlands, TX area, this position will involve performing various front desk duties including answering switchboard phone lines, setting up conference room meetings, visitor registrations, mail & package...
-
Front Desk Operations Manager
6 days ago
Fort Mill, South Carolina, United States StepStone Hospitality Full timeFront Desk Operations Manager Job DescriptionThis part-time Front Desk Agent position requires the ability to work independently and as part of a team to deliver exceptional customer service and support to our guests.Key Responsibilities:Room Registration and AssignmentGuest Communication and Escort ServicesMail and Message ManagementMessage Transmission and...
-
Medical Front Desk
2 weeks ago
Spring, United States Medix Full timeMedix is currently hiring a Medical Front Desk role for an orthopedic clinic in the Spring area. If you have at least a year of healthcarefront desk experience APPLY TODAY! Essential Duties and Responsibilities include the following. Other duties may be assigned. Will start in a call center type role for the first month doing scheduling, referrals, etc....
-
Night Auditor
5 months ago
Spring, United States La Quinta Inn Houston Spring South Full timeJob Summary: The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests making reservations preparing daily reports balancing transactions and conducting security walks....
-
Front Office Operations Manager
2 weeks ago
Silver Spring, Maryland, United States PM Hotel Group Full timeJob SummaryWe are seeking an experienced Front Office Manager to join our team at Home2 Silver Spring. As a key member of our front desk staff, you will be responsible for providing exceptional customer service and ensuring a seamless guest experience from check-in to check-out.About the RoleIn this role, you will:Communicate effectively with guests and...