Patient Services Coordinator
2 weeks ago
Position Overview: Under general supervision, the Clinic Service Representative adheres to established protocols for all patient registration processes. This includes welcoming patients, managing face-to-face check-in and check-out, pre-registration, verifying insurance details, handling cash transactions, reconciling charts, and facilitating patient discharge.
Key Responsibilities:
- Uphold a culture of service excellence across all customer interactions.
- Conduct calculations, complete necessary documentation, and utilize the clinic's information systems proficiently.
- Engage effectively with patients, visitors, and medical personnel, both in person and over the phone.
- Assist patients in understanding their financial obligations and direct them to the Customer Service Center as needed.
- Manage multiple tasks efficiently in a dynamic environment with frequent interruptions.
- Collaborate within a team setting, providing support to colleagues.
- Complete annual competency assessments successfully.
- Demonstrate basic computer skills, including navigating software and managing email communications.
- Work effectively with diverse populations across various age groups.
- Exhibit reliability and punctuality in all duties.
- Maintain strong organizational skills and the ability to prioritize tasks.
Qualifications:
- High School Diploma or equivalent required.
- Familiarity with a clinical environment is preferred.
- Demonstrated ability to manage detailed information effectively.
- Strong interpersonal skills are essential for effective communication.
Additional Information:
- Organization: Henry Ford Health
- Department: Allegiance Gastroenterology
- Shift: Day Job
- Union Code: Not Applicable
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