Patient Services Coordinator

2 weeks ago


Jackson, Mississippi, United States Henry Ford Health Full time

Position Overview: Under general supervision, the Clinic Service Representative adheres to established protocols for all patient registration processes. This includes welcoming patients, managing face-to-face check-in and check-out, pre-registration, verifying insurance details, handling cash transactions, reconciling charts, and facilitating patient discharge.

Key Responsibilities:

  • Uphold a culture of service excellence across all customer interactions.
  • Conduct calculations, complete necessary documentation, and utilize the clinic's information systems proficiently.
  • Engage effectively with patients, visitors, and medical personnel, both in person and over the phone.
  • Assist patients in understanding their financial obligations and direct them to the Customer Service Center as needed.
  • Manage multiple tasks efficiently in a dynamic environment with frequent interruptions.
  • Collaborate within a team setting, providing support to colleagues.
  • Complete annual competency assessments successfully.
  • Demonstrate basic computer skills, including navigating software and managing email communications.
  • Work effectively with diverse populations across various age groups.
  • Exhibit reliability and punctuality in all duties.
  • Maintain strong organizational skills and the ability to prioritize tasks.

Qualifications:

  • High School Diploma or equivalent required.
  • Familiarity with a clinical environment is preferred.
  • Demonstrated ability to manage detailed information effectively.
  • Strong interpersonal skills are essential for effective communication.

Additional Information:

  • Organization: Henry Ford Health
  • Department: Allegiance Gastroenterology
  • Shift: Day Job
  • Union Code: Not Applicable


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