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Technical Support Specialist
2 weeks ago
We are seeking a highly motivated IT Support professional to join our team. As a Field Technical Support specialist, you will be responsible for providing on-site support to customers, investigating and resolving complex installations and maintenance matters, and instructing customers in the operation and maintenance of systems/equipment.
Key Responsibilities:
- Provide on-site field support to customers, including installation, servicing, and repairing systems and equipment.
- Investigate and resolve complex installations and maintenance matters.
- Instruct customers in the operation and maintenance of systems/equipment.
- Act as a liaison with customers on administrative and technical matters for assigned projects.
Requirements:
- 5+ years of experience in field support.
- Ticket and asset management skills.
- Strong hardware/software installation, support, and troubleshooting skills.
- Windows XP, 10, and 11 experience.
- Mac OS and iOS support.
- Network printer, HP configuration, consumable swaps, and moves experience.
- Experience with Active Directory, MS Office, phone security, and OS365.
- Networking troubleshooting and support skills.
- Support skills for VPN connectivity and security.
- Configuring new PCs/notebooks via imaging, SCCM, and standalone.
- Remote install software/hardware and support.
- Knowledge of basic networking concepts and hands-on support.