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Technical Support Specialist

2 weeks ago


Bothell, Washington, United States Bucher & Christian Consulting, Inc. dba BCforward (BCF) Full time
Job Summary:

We are seeking a highly motivated IT Support professional to join our team. As a Field Technical Support specialist, you will be responsible for providing on-site support to customers, investigating and resolving complex installations and maintenance matters, and instructing customers in the operation and maintenance of systems/equipment.

Key Responsibilities:
  • Provide on-site field support to customers, including installation, servicing, and repairing systems and equipment.
  • Investigate and resolve complex installations and maintenance matters.
  • Instruct customers in the operation and maintenance of systems/equipment.
  • Act as a liaison with customers on administrative and technical matters for assigned projects.

Requirements:
  • 5+ years of experience in field support.
  • Ticket and asset management skills.
  • Strong hardware/software installation, support, and troubleshooting skills.
  • Windows XP, 10, and 11 experience.
  • Mac OS and iOS support.
  • Network printer, HP configuration, consumable swaps, and moves experience.
  • Experience with Active Directory, MS Office, phone security, and OS365.
  • Networking troubleshooting and support skills.
  • Support skills for VPN connectivity and security.
  • Configuring new PCs/notebooks via imaging, SCCM, and standalone.
  • Remote install software/hardware and support.
  • Knowledge of basic networking concepts and hands-on support.