Dispatch Support Specialist

3 weeks ago


Bothell, Washington, United States TradeMark Residential & Commercial Services LLC Full time
Customer Service Job Description:

We are looking for a skilled and motivated Customer Service Representative to join our team. As a customer service representative, you will be responsible for providing product information and resolving customer complaints. Your excellent communication skills, patience, and empathy will be essential in delivering exceptional service standards.

Key Responsibilities:
* Respond to customer inquiries and resolve complaints efficiently
* Identify and assess customer needs to achieve satisfaction
* Build sustainable relationships and trust with customer accounts through open communication
* Provide accurate information by using the right methods/tools
* Meet sales targets and call handling quotas

Requirements:
* Proven experience in customer support or client service representation
* Strong phone contact handling skills and active listening
* Familiarity with CRM systems and practices
* Excellent communication and presentation skills
* Ability to multitask, prioritize, and manage time effectively

Benefits:
* Competitive salary: $20.00 per hour
* Comprehensive benefits package, including dental insurance, health insurance, paid time off, and vision insurance
* Opportunity to work with a dynamic team in a fast-paced environment

Working Conditions:
* Full-time position with 8 hour shifts, Monday to Friday
* In-person work location

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