Bilingual Customer Service Advocate

7 days ago


Henderson, Nevada, United States Paysign Inc Full time

Paysign Inc seeks a skilled Customer Care Representative to join our team on an overnight shift. This role requires strong communication skills, attention to detail, and the ability to resolve customer issues efficiently.

About the Role

We are looking for a highly motivated and organized individual who can effectively communicate with customers via phone, email, and chat. The ideal candidate will possess excellent problem-solving skills, be able to work independently, and maintain a positive attitude in a fast-paced environment.

Responsibilities

  • Answer inbound calls from customers and clients regarding products and services
  • Maintain call performance and quality goals
  • Offer one-call resolution by using active listening skills
  • Work independently and as part of a team to provide best-in-class customer service
  • Enter data quickly and accurately
  • Verify all callers to ensure security

Requirements

  • Bilingual required (Spanish)
  • Outstanding customer service skills
  • Excellent written and oral communication skills
  • Computer literacy and keyboard typing skills
  • Proficiency in Microsoft Office Suite

Compensation

The estimated annual salary for this position is $55,000-$65,000 based on location and experience.



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