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Logistics Data Entry Specialist

4 weeks ago

Charleston, West Virginia, United States Harbor Logistics Full time
Job Title: Data Entry Specialist/Customer Service Representative - Road

At Harbor Logistics, we are seeking a highly skilled Data Entry Specialist/Customer Service Representative to join our team. As a key member of our operations team, you will be responsible for accurately entering data into our systems while providing exceptional customer service to our clients and stakeholders in the road transportation industry.

Key Responsibilities:

  • Enter data accurately and efficiently into our systems, ensuring high levels of data quality and integrity.
  • Provide exceptional customer service to our clients and stakeholders, responding to inquiries and resolving issues in a timely and professional manner.
  • Communicate effectively with internal teams, drivers, carriers, and customers to obtain missing information or resolve issues related to data entry and order processing.
  • Maintain organized records and documentation of all data entry activities, ensuring confidentiality and data security.
  • Collaborate with cross-functional teams to ensure smooth coordination and execution of customer orders and transportation services.
  • Contribute to continuous improvement efforts by providing feedback on processes and suggesting solutions to enhance customer satisfaction and operational effectiveness.

Requirements:

  • High school diploma or equivalent; additional education or training in data entry, customer service, or related field is a plus.
  • Proven experience in data entry, preferably in a logistics, transportation, or customer service environment.
  • Excellent typing speed and accuracy, with strong attention to detail and the ability to maintain focus while performing repetitive tasks.
  • Proficiency in computer applications, including MS Office suite (Word, Excel, Outlook) and data entry software.
  • Strong communication skills, both verbal and written, with a customer-centric approach and the ability to interact professionally with diverse stakeholders.
  • Ability to multitask and prioritize workload effectively in a fast-paced, deadline-driven environment.

Harbor Logistics is a growth-focused company dedicated to exceeding expectations, working with like-minded partners, and ethical decision making. If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.