Convenience Store Operations Manager

4 weeks ago


Houston, Texas, United States Tristar C Stores Full time

The Store Leadership Manager is responsible for the overall management of the store operation. He or she will lead the team to ensure execution of organizational objectives and initiatives and achievement of store goals. The Store Leadership Manager is responsible for customer and associate satisfaction, brand standards, and profitability. The Store Leadership Manager will select, develop, and effectively lead a high-performing team.

Key Responsibilities

  • Ensures a pleasant shopping experience for all customers, responds to customer complaints or inquiries.
  • Accurately supervises the completion of all paperwork, including day close, scan audits, processing in PDI, counting money, completing the activity log, loading the ATM, and going to the bank to make the deposit.
  • Supervises the day-to-day task assignment and performance of team associates.
  • Manages all matters relating to associates and the store team, including recruiting, hiring, training, coaching, and performance management.
  • Plans and prepares work schedules and coordinates daily assignments and activities of associates.
  • Ensures accuracy of employee time keeping and payroll reporting.
  • Adheres to all city, county, and state regulations, including verifying age with a valid ID for any age-restricted sales.
  • Ensures execution of established safety, security, quality, and store operations policies, procedures, and practices.
  • Processes store invoices on a daily basis.
  • Prepares daily deposits.
  • Completes daily paperwork and other store reports.
  • Conducts periodic store inventories.
  • Maintains a clean, well-stocked store appearance at all times.
  • Ensures profitability.
  • All situations must be avoided that may create a conflict of interest, including outside employment.
  • All duties must be performed in a manner that is free from unlawful harassment.
  • The Store Leadership Manager will be able and willing to perform all duties of a typical store associate.

Requirements

  • Possess a positive commitment to customer service.
  • Effectively implements solutions to store challenges.
  • Displays outstanding work ethics at all times in the areas of honesty, efficiency, professionalism, and dependability.
  • Displays punctuality and a neat appearance.
  • Displays initiative in improving store and personal performance.
  • Be knowledgeable of store merchandise, including products, pricing, and promotions.
  • Always demonstrates leadership qualities.
  • Must be able to work all shifts, including weekends and holidays.


Tristar C Stores



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