Sales and Customer Service Representative
4 weeks ago
Overview:
At Massage Envy, we're dedicated to helping our clients feel their best. As a Sales and Customer Service Representative, you'll play a key role in delivering an exceptional experience and growing our member base.
Perks and Pay:
- Competitive hourly rate of $14.42-$16.00, plus unlimited bonuses and commissions
- Company contributed medical insurance for full-time team members
Benefits:
- 401(k) retirement plan for all team members after 6 months of employment
- Paid Time Off (PTO) for full-time team members
- Employee Referral Bonus Program ($500 per referred MT)
- Discounted pet insurance through Fetch
- A flexible schedule for a better work/life balance
- In-depth product and service training
- Employee Assistance Program available
- 40% off all products
Responsibilities:
- Provide outstanding customer service and help everyone feel valued and understood
- Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations
- Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
- Help grow and retain a client base both in-person and through phone/email outreach
Culture and Support:
- Trained leadership that is invested in YOUR success
- Award programs (like Sales Associate of the Year)
- A caring community that strives to celebrate individuality and share knowledge
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