Customer Service Representative

3 weeks ago


Loveland, Colorado, United States McDonald's Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Guest Experience Lead at McDonald's. As a Guest Experience Lead, you will be responsible for creating a welcoming and enjoyable experience for our customers, ensuring that they receive exceptional service and have a positive interaction with our team.

Key Responsibilities
  • Greet customers and communicate with them while ordering
  • Offer assistance with using the ordering kiosks
  • Provide support to customers in need of extra help
  • Check with customers to ensure they are satisfied with their food and offer additional assistance if needed
  • Ensure kids receive a kid treat
  • Handle any customer concerns
  • Communicate with the restaurant team to provide feedback and recommendations
Requirements

We are looking for an individual with an outstanding attitude, a willingness to learn and grow, and the ability to excel in a fast-paced team environment. No prior food service experience is required, but a positive and customer-focused mindset is essential.

Benefits

As a Guest Experience Lead at McDonald's, you will enjoy a range of benefits, including:

  • Competitive pay
  • Medical, dental, and vision coverage
  • Unpaid leaves of absence
  • Education through Archways to Opportunity, including opportunities to earn a high school degree, college tuition assistance, and English classes as a second language
  • Discount programs
  • Free meals/meal discounts
Why Work at McDonald's?

At McDonald's, we are committed to being America's best first job. We offer a supportive and inclusive work environment, opportunities for growth and development, and a chance to make a real difference in the lives of our customers and communities.



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