Customer Service Representative

2 weeks ago


Loveland, Colorado, United States Hach Full time
About the Role

We are seeking a highly skilled and motivated Customer Service Representative to join our team at Hach. As a key member of our North America Sales Team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Provide prompt and accurate answers to internal and external customers through telephone, email, and chat.
  • Set up new customer accounts and enter customer transactions.
  • Assist with requests on pricing, shipping, product availability, terms and conditions, and item information.
  • Identify sales opportunities and offer suggestions for complementary items to the customer.
Requirements
  • High School diploma with demonstrated aptitude for Environmental Science, Biology, Chemistry, or a related field.
  • 3+ years experience adapting to a fast-paced contact center environment, with a strong emphasis on multi-tasking while actively listening to customers and resolving their complaints under limited supervision.
  • Demonstrated computer proficiency. Experience with Microsoft Office is required, Salesforce and Oracle preferred.
What We Offer
  • Competitive salary range of $22,000 - $29,000 per year.
  • Eligibility for bonus/incentive pay.
  • Comprehensive package of benefits, including paid time off, medical/dental/vision insurance, and 401(k) to eligible employees.
About Hach

Hach is a leading provider of water quality solutions, dedicated to ensuring the safety and quality of water for people around the world. We are committed to innovation, customer satisfaction, and employee development.



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