Retail Operations Leader

2 weeks ago

Los Angeles, California, United States Ollie's Bargain Outlet, Inc. Full time

Retail Operations Leader

Job Category: Store Management Requisition Number: STORE10028

Job Details

Description

Position Overview:

The Retail Operations Leader is responsible for steering the overall success of the store's operations. This role involves cultivating and guiding a sales team that is enthusiastic about merchandise sales and executing company strategies. The position focuses on driving objectives that enhance profitability while ensuring a positive experience for both customers and team members.

Key Responsibilities:

  • Oversee the financial performance of sales and profit targets, including payroll management, expense control, banking operations, shrink reduction, and timely report submissions.
  • Implement company initiatives such as merchandising standards, compliance with operational guidelines, and other programs that affect store performance.
  • Assign daily tasks to all team members to ensure productivity and engagement.
  • Develop effective strategies for merchandising, maintaining store standards, compliance with operational guidelines, seasonal transitions, inventory management, and adherence to company programs.
  • Uphold customer service standards in alignment with company expectations.
  • Design and execute training, coaching, and development plans for store associates, ensuring their growth and performance.
  • Manage staffing levels and associate schedules to meet business needs while adhering to budget constraints.
  • Conduct hiring processes, including recruiting, interviewing, selecting, and onboarding candidates to fulfill the store's staffing requirements.
  • Oversee performance evaluations and merit increases for associates.
  • Ensure timely and accurate completion of internal reporting in accordance with district, regional, and company standards.
  • Communicate company directives and initiatives to store associates, ensuring all follow-up actions are completed accurately and promptly.
  • Foster a collaborative team environment among all store associates.
  • Report and ensure the completion of necessary building maintenance and repairs.
  • Effectively execute the company recognition program.
  • Maintain the security of the store and all company assets.
  • Perform all necessary functions to open and close the store as required.
  • Maintain regular communication with district leadership and support center departments regarding business dynamics, marketing needs, inventory issues, and other relevant information.
  • Ensure compliance with company policies for bank deposits.
  • Complete any additional responsibilities as assigned.

Qualifications:

  • High School diploma or equivalent required; an Associate's or Bachelor's degree in business management is preferred.
  • A minimum of three years of retail experience in a supervisory capacity within a mid-sized to large retail or service-oriented environment.
  • Availability to work evenings, weekends, and holidays regularly.
  • Proficient in reading, writing, and speaking English.
  • Ability to manage effectively in a professional setting.
  • Demonstrated sound judgment and discretion.
  • Ability to maintain confidentiality of sensitive information.
  • Strong attention to detail and accuracy.
  • Capability to organize and prioritize multiple tasks and activities within strict deadlines.
  • Familiarity with industry terminology and processes.
  • Effective communication skills and ability to delegate tasks.
  • A valid Driver's License is required.
  • A positive attitude and the ability to engage well with customers and team members.

Physical Requirements:

  • Ability to lift and carry up to 50 pounds.
  • Ability to push and pull up to 35 pounds.
  • Ability to stand for extended periods.
  • Ability to bend and twist frequently.
  • Ability to grip, reach, and pinch with arms and hands frequently.
  • Ability to squat, kneel, balance, and climb occasionally.
  • Ability to see, hear, and speak regularly.
  • Ability to work in a constant state of alertness and safety.

Ollie's Bargain Outlet, Inc. is an equal opportunity employer. In compliance with Federal and State Equal Opportunity Laws, qualified applicants are considered for all positions applied for without regard to race, color, religion, sex, sexual orientation and identity, national origin, age, veterans status, disability, or any other legally protected status.

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