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Customer Service Liaison

2 months ago

Warsaw, Indiana, United States Warsaw Chrysler Dodge Jeep Ram Full time

At Warsaw Chrysler Dodge Jeep Ram, we are seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will play a critical role in ensuring customer satisfaction and driving business growth.

Key Responsibilities:

  • Follow up with all sold customers to ensure satisfaction and resolve any issues that may arise.
  • Communicate with all internet sales leads on a daily basis to provide updates and address any concerns.
  • Follow up with customers who visited our dealership but did not purchase a vehicle to understand their needs and preferences.
  • Utilize excellent phone skills to build rapport with customers and provide exceptional customer service.
  • Work closely with our sales team to ensure seamless communication and a positive customer experience.

Requirements:

  • No prior automotive experience is necessary, but a passion for customer service and a willingness to learn are essential.
  • Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.