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Customer Service Representative
1 month ago
Summers of Warsaw Inc. is a leading provider of plumbing, heating, and air conditioning services in Warsaw, IN. We are committed to delivering exceptional customer service and satisfaction.
Job Title: Customer Service RepresentativeWe are seeking a highly skilled and motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing top-notch customer service to our clients, ensuring their needs are met and exceeded.
Key Responsibilities:- Answer incoming client phone calls and respond to their inquiries in a professional and courteous manner.
- Organize and dispatch service calls to our field technicians, ensuring timely and efficient service delivery.
- Manage client relationships and resolve any issues or concerns in a prompt and effective manner.
- Collaborate with technicians and other team members to ensure seamless communication and service delivery.
- Basic computer skills and proficiency in Microsoft Office Excel and Word.
- Excellent verbal communication skills and ability to work in a fast-paced environment.
- Ability to multitask, prioritize tasks, and work independently.
- Competitive hourly wage of $16.00-$18.00.
- Stellar benefits, including health, dental, and vision insurance, 2 weeks vacation after 90 days, paid birthday off, uncapped spiff incentive, advancement opportunities, life insurance, and a company-matched 401(k) plan.
- A fun and supportive team atmosphere, with opportunities for growth and development.