Customer Service Representative

3 days ago


Warsaw, Indiana, United States Caliber Collision Centers Full time
Job Summary

We are seeking a highly skilled Customer Service Consultant to join our team at Caliber Collision Centers. As a key member of our service center, you will be responsible for providing exceptional customer service, ensuring seamless communication with customers, clients, and vendors, and adhering to our Standard Operating Procedures and industry guidelines.

Key Responsibilities:
  • Provide top-notch customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Collaborate with Collision Estimators to ensure accurate and efficient repairs, handling drop-offs, mapping/marking, and photographing vehicles as needed.
  • Arrange customer transportation and prepare paperwork for active customer deliveries.
  • Communicate effectively with customers, clients, teammates, and vendors to ensure correct and efficient repairs.

Benefits of Joining Caliber:
  • Immediate eligibility for medical, dental, and vision benefits.
  • Industry comparable pay, paid weekly, and eligible for overtime.
  • Paid vacation and holidays, with accrual starting from day one.
  • Career growth opportunities, with a focus on promoting from within.
  • A career for life, with hands-on experience in a production shop.

Requirements:
  • 2+ years of customer-facing experience, with sales experience a plus.
  • A valid driver's license and eligibility for coverage under our company insurance policy.

Abilities/Skills/Knowledge:
  • Ability to perform consistent physical activity, including reaching, kneeling, bending, and lifting objects over 50 lbs.
  • Passion for learning the collision industry.
  • Ability to understand instructions, both written and verbal.
  • Prioritization and adaptability in a fast-paced environment.
  • Providing personable, friendly "World Class" customer service to internal and external customers.


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