Customer Experience Supervisor

2 weeks ago


Warsaw, Indiana, United States TJ Maxx Full time
Job Summary

We are seeking a highly motivated and customer-focused Customer Experience Supervisor to join our TJ Maxx team. As a key member of our store leadership team, you will be responsible for promoting an exceptional customer experience, leading a team of Associates, and driving sales growth.

Key Responsibilities
  • Lead by example, demonstrating outstanding customer service and promoting a positive internal and external customer experience
  • Train and mentor Associates on front-end principles, personalizing the customer experience, and promoting loyalty programs
  • Assign registers, support POS coverage needs, and coordinate breaks for all Associates
  • Address customer concerns and issues promptly, ensuring a positive customer experience
  • Communicate effectively with management and Associates, setting and addressing priorities, and providing progress updates
  • Partner with Management on Associate training needs to increase effectiveness
  • Ensure adherence to all labor laws, policies, and procedures
Requirements
  • Available to work a flexible schedule, including nights and weekends
  • Strong understanding of merchandising techniques
  • Capable of multi-tasking
  • Strong communication and organizational skills with attention to detail
  • Able to respond appropriately to changes in direction or unexpected situations
  • Team player, working effectively with peers and supervisors
  • Able to train others
  • 1 year retail and 6 months of leadership experience
Benefits

We offer a competitive benefits package, including:

  • Associate discount
  • EAP
  • Smoking cessation
  • Bereavement
  • 401(k) Associate contributions
  • Child care & cell phone discounts
  • Pet & legal insurance
  • Credit union
  • Referral bonuses

Those who meet service or hours requirements are also eligible for:

  • 401(k) match
  • Medical/dental/vision
  • HSA
  • Health care FSA
  • Life insurance
  • Short/long term disability
  • Paid parental leave
  • Paid holidays/vacation/sick
  • Auto/home insurance discounts
  • Scholarship program
  • Adoption assistance

All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time.

This position has a starting pay range of $13.00 to $13.50 per hour.

Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

Applicants with arrest or conviction records will be considered for employment.

We are an equal opportunity employer and welcome applications from diverse candidates.



  • Warsaw, Indiana, United States T.J. Maxx Full time

    Customer Experience SupervisorT.J. Maxx is seeking a Customer Experience Supervisor to promote an exceptional customer experience. Key responsibilities include:Overseeing a team of Associates at the front of storeTraining and coaching Associates on personalizing the customer experience and promoting loyalty programsAddressing customer concerns and issues...


  • Warsaw, Indiana, United States T.J. Maxx Full time

    Customer Experience Supervisor RoleAt T.J. Maxx, we're committed to delivering an exceptional customer experience. As a Customer Experience Supervisor, you'll play a key role in promoting this vision.Key Responsibilities: Oversee a team of Associates at the front of store, ensuring seamless customer interactions. Train and coach Associates on personalizing...


  • Warsaw, Indiana, United States TJ Maxx Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Customer Experience Coordinator to join our team at TJ Maxx. As a key member of our front-end team, you will be responsible for promoting an exceptional customer experience, leading by example, and ensuring a positive and engaging environment for our customers and associates.Key...


  • Warsaw, Indiana, United States Express Employment Professionals Defunct Full time

    Project Overview:As a Customer Project Manager at Express Employment Professionals, you will be responsible for ensuring that customer-centric projects are executed smoothly, on time, and within budget. This role involves tasks such as defining project scope, managing timelines, addressing customer feedback, and making sure every project aligns with the goal...


  • Warsaw, Indiana, United States Express Employment Professionals Defunct Full time

    Project Overview:As a Customer Project Manager at Express Employment Professionals, you will be responsible for ensuring the successful execution of customer-centric projects. This involves defining project scope, managing timelines, and addressing customer feedback to ensure that every project aligns with the goal of enhancing the customer's journey with...


  • Warsaw, Indiana, United States Staples Full time

    Job Summary:As a Retail Sales Supervisor at Staples, you will be responsible for providing an exceptional store experience to every customer. This includes consultative selling, driving conversion, and providing total solutions to meet customer needs.Key Responsibilities:Lead the team to deliver a great customer experience in all areas of the store.Perform...


  • Warsaw, Indiana, United States Goodwill of Michiana, Inc. Full time

    We are looking for a highly motivated and organized individual to join our team as a Retail Store Operations Supervisor. This is a fantastic opportunity to learn all aspects of store management and direction of a fast-paced retail store, while presenting a positive image of Goodwill to the community.About UsGoodwill of Michiana, Inc. is a non-profit...


  • Warsaw, Indiana, United States Kittle Property Group Full time

    Maintenance Supervisor Job DescriptionAt Kittle Property Group, we are seeking a highly skilled and experienced Maintenance Supervisor to join our team. As a key member of our maintenance team, you will be responsible for ensuring the upkeep and maintenance of our properties, providing exceptional customer service, and presenting our company in a...


  • Warsaw, Indiana, United States First Brands Group, LLC Full time

    Maintenance Supervisor 3rd Shift Job DescriptionAt First Brands Group, LLC, we are seeking a highly skilled Maintenance Supervisor to join our team on the 3rd shift. As a key member of our maintenance team, you will be responsible for overseeing the maintenance activities in a specific area of responsibility.Key Responsibilities:Ensure timely completion of...


  • Warsaw, Indiana, United States Career Strategies Full time

    Job SummaryCareer Strategies is seeking a highly skilled Apartment Maintenance Supervisor to oversee the maintenance operations of our multi-family housing communities. The ideal candidate will have a strong background in maintenance management, excellent communication skills, and the ability to lead a team of maintenance workers.Key Responsibilities:Develop...


  • Warsaw, Indiana, United States State of Indiana Full time

    About the RoleThe Family Case Manager Supervisor is a critical position within the Department of Child Services, responsible for overseeing the direction and supervision of a unit that provides protective services to children and families. This role requires a strong understanding of social work principles, child development, and family dynamics.Key...


  • Warsaw, Indiana, United States Infosys Full time

    Job Title: Java Developer with experience in KafkaJob Description:We are seeking a highly skilled Java Developer with experience in Kafka to join our team at Infosys. As a Java Developer, you will be responsible for designing, developing, and implementing software applications using Java Enterprise technologies. Your expertise in Kafka will be crucial in...


  • Warsaw, Indiana, United States Infosys Full time

    Job DescriptionAt Infosys, we are seeking a highly skilled Java Developer with experience in Kafka to join our team.Job Position:Java Developer with experience in KafkaLocation:Remote work, any city in PolandCompensation:Competitive (including bonus)Please Note:For this role, we cannot consider candidates who require company support to legally live and work...


  • Warsaw, Indiana, United States Waste Connections Full time

    Customer Service RepresentativeAt Waste Connections, we're looking for a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you'll play a crucial role in resolving customer disputes and ensuring seamless service delivery.Key Responsibilities:Collaborate with internal departments to resolve customer...


  • Warsaw, Indiana, United States Caliber Collision Centers Full time

    Job SummaryCaliber Collision has an immediate opening for a Customer Service Consultant to perform various duties, including greeting customers, determining their needs, and providing guidance and assistance. The ideal candidate will have 2+ years of customer-facing experience, a valid driver's license, and be eligible for coverage under our company...


  • Warsaw, Indiana, United States Caliber Collision Centers Full time

    Job SummaryWe are seeking a highly skilled Customer Service Consultant to join our team at Caliber Collision Centers. As a key member of our service center, you will be responsible for providing exceptional customer service, ensuring seamless communication with customers, clients, and vendors, and adhering to our Standard Operating Procedures and industry...


  • Warsaw, Indiana, United States PNC Full time

    Job DescriptionAt PNC, we're committed to delivering exceptional customer experiences. As a Part Time Teller, you'll play a key role in providing personalized service, processing transactions, and educating customers on new technologies. This role is based in Warsaw, IN, at our retail banking branch.Key ResponsibilitiesDeliver a unique customer experience,...


  • Warsaw, Indiana, United States Meijer Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Curbside Clerk at Meijer. As a Curbside Clerk, you will be responsible for providing exceptional customer service and ensuring a seamless experience for our customers at the curbside pick-up area.Key ResponsibilitiesWork part-time hours, 15-25 hours a week,...


  • Warsaw, Indiana, United States Dorman Products Full time

    Job SummaryAs an Operations Supervisor at Dorman Products, you will be responsible for overseeing the efficient flow of inbound and outbound activities, including planning, budgeting, material handling, picking, packing, receiving, and shipping of raw materials and/or finished goods. You will also be responsible for maintaining inventory and associated...

  • Customer Project Lead

    2 weeks ago


    Warsaw, Indiana, United States Express Employment Professionals Defunct Full time

    Job Summary:As a Customer Project Manager at Express Employment Professionals, you will be responsible for planning, executing, and monitoring customer-focused projects from conception to completion. Your primary goal will be to ensure that every project aligns with the company's objective of enhancing the customer's journey.Key Responsibilities:1....