Customer Project Lead
2 weeks ago
As a Customer Project Manager at Express Employment Professionals, you will be responsible for planning, executing, and monitoring customer-focused projects from conception to completion. Your primary goal will be to ensure that every project aligns with the company's objective of enhancing the customer's journey.
Key Responsibilities:
1. Coordinate with internal teams, vendors, and customers to ensure effective communication and project alignment.
2. Identify, analyze, and resolve customer issues to enhance satisfaction.
3. Develop and implement strategies to improve customer service processes and procedures.
4. Ensure projects are delivered on time, within budget, and meet quality standards.
5. Provide technical support and guidance as needed.
6. Maintain accurate records of project progress and outcomes.
Qualifications:
1. Bachelor's degree in Business Administration, Project Management, or a related field; relevant experience may substitute for education.
2. Proven experience as a Project Manager or in a customer service role.
3. Strong communication and problem-solving skills.
4. Ability to work independently and as part of a team.
5. Proficiency in project management software and tools.
6. Detail-oriented with a focus on accuracy and efficiency.
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