Technical Solutions Specialist
3 weeks ago
We are seeking a highly skilled Technical Support Engineer to join our team at HonorVet Technologies.
Job Title: Technical Support Engineer
Location: Orlando, FL
Duration: 6+ Months
Key Responsibilities- Manage and resolve the most challenging issues for the ServiceNow platform.
- Act as the first point of escalation within the technical support department and provide regular communication updates to customers on the progress of their requests/cases.
- Gain a quick understanding of the ServiceNow platform and provide expert-level support.
- Develop strong interpersonal and customer service skills to effectively communicate with customers.
- Experience writing and debugging JavaScript code.
- Working knowledge of object-oriented programming (Java and JavaScript) and SQL concepts.
- Understanding of web technologies (Apache, Tomcat, HTML, XML, JSON) and remote administration via SSH, SNMP, WMI, PowerShell.
- Understanding of networking concepts (TCP/IP, HTTP, firewall, load balancer, and ports) and familiarity with VMware, AWS, Azure, and event management systems.
- Excellent troubleshooting skills.
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