Technical Solutions Specialist

3 weeks ago


Orlando, Florida, United States HonorVet Technologies Full time
Role Overview

We are seeking a highly skilled Technical Support Engineer to join our team at HonorVet Technologies.

Job Title: Technical Support Engineer

Location: Orlando, FL

Duration: 6+ Months

Key Responsibilities
  • Manage and resolve the most challenging issues for the ServiceNow platform.
  • Act as the first point of escalation within the technical support department and provide regular communication updates to customers on the progress of their requests/cases.
  • Gain a quick understanding of the ServiceNow platform and provide expert-level support.
  • Develop strong interpersonal and customer service skills to effectively communicate with customers.
Requirements
  • Experience writing and debugging JavaScript code.
  • Working knowledge of object-oriented programming (Java and JavaScript) and SQL concepts.
  • Understanding of web technologies (Apache, Tomcat, HTML, XML, JSON) and remote administration via SSH, SNMP, WMI, PowerShell.
  • Understanding of networking concepts (TCP/IP, HTTP, firewall, load balancer, and ports) and familiarity with VMware, AWS, Azure, and event management systems.
  • Excellent troubleshooting skills.


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