Technical Support Specialist

20 hours ago


Orlando, Florida, United States TEKsystems Full time

**Job Summary:**

We are seeking a Technical Support Specialist to join our team in Orlando, FL. As a Technical Support Specialist, you will be responsible for providing first-level technical assistance to end-users and education affiliates who are experiencing technical-related issues with their computers, online platforms, and course materials.

Responsibilities:

  • Provide technical support via phone, email, and chat to resolve customer issues
  • Maintain accurate records of customer interactions and technical issues resolved
  • Collaborate with other teams to provide effective solutions to customer problems
  • Stay up-to-date with new technologies and systems to provide expert technical support

Requirements:

  • Bachelor's degree in Computer Science or related field
  • 1-3 years of experience in technical support or related field
  • Excellent communication and problem-solving skills
  • Familiarity with technical software and hardware

Benefits:

  • $16/hour salary
  • Flexible scheduling to meet the needs of our customers
  • Opportunities for career growth and professional development

About Us:

We are a leading provider of IT services and solutions, dedicated to delivering exceptional results to our clients. Our team is passionate about technology and committed to excellence in all that we do.

Location:

Orlando, FL

Estimated Salary:

$32,640 - $40,800 per year (based on 20 hours/week)



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