Technical Communications Specialist
3 weeks ago
Job Summary:
We are seeking a skilled Technical Communications Specialist to join our team at Just Write Inc. This role will be responsible for providing administrative support for voice and data network communications across all County departments and Elected Officials.
Key Responsibilities:
- Process voice and data requests, planning, coordinating, and implementing communication projects involving software, hardware, and voice/data infrastructure cabling
- Recommend, design, and implement technical solutions including call management systems, voice response applications, and CTI technology
- Perform communication systems administration tasks, such as call center applications, system announcements, automated attendants, capacity planning, IP telephony, and system patch application
- Obtain cost estimates for installations, changes, and communication repairs
- Track information related to service order requests, programming changes, inventory utilization, key sheets, floor plans, and IP addresses
Requirements:
- Bachelor's Degree in Computer Science, Telecommunications, Electrical Engineering, or closely related field, with three years of experience supporting converged PBX and Voice Mail networks with multiple locations or equivalent combination of education, training, and experience
- Ability to program and support PBX, ACD, VoIP, and voice messaging systems
- Must be able to support communication systems after hours (on-call) on a rotational basis
Compensation:
The estimated salary for this position is $75,000 - $95,000 per year, depending on qualifications and experience.
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