Airport Mobility Assistant

4 weeks ago


Hebron, Kentucky, United States Bags Full time
Job Description

At Bags, a SP+ Company, we're driven by Our Promise: "Making Every Moment Matter for a World on the Go." As an Airport Mobility Assistant, you'll play a vital role in helping passengers with mobility needs navigate our airport facilities.

Responsibilities:

  • Assist passengers in wheelchairs to and from gates, ensuring their safe and secure transportation.
  • Roll customer-occupied wheelchairs safely down the jet bridge, maintaining a friendly and positive attitude.
  • Complete any necessary wheelchair or incident reports, adhering to airport security protocols.
  • Follow dispatcher gate orders, prioritizing passenger needs and safety.
  • Maintain professional working relationships with fellow employees, supervisors, managers, airline employees, and airport authorities.
  • Exceed customer service standards, providing exceptional support to passengers with mobility needs.

Qualifications:

  • Must be at least 18 years of age.
  • Be authorized to work in the United States.
  • Must be able to clear a background and drug screen.
  • Must be able to lift up to 75 lbs and push a loaded wheelchair up to 300lbs up and down inclines throughout the shift.
  • Ability to lift passengers from the wheelchair to the seat on the plane.
  • Experience in customer service preferred.
  • Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation to effectively communicate with internal and external customers.
  • Complete all required training, including airport compliance.
  • Able to obtain an airport badge.

Appearance Guidelines:

  • Employees are expected to present a professional business-like image at all times.
  • For all male employees, a fully grown in, well-maintained mustache, beard, or goatee is permitted.
  • No visible tattoos or body piercings are allowed.
  • Clean and well-maintained approved uniforms must be worn on shift.


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