Customer Service Representative

2 days ago

Hebron, Kentucky, United States PrimeFlight Aviation Services Full time
About PrimeFlight Aviation Services

We are a leading provider of commercial services within the aviation industry, committed to maintaining a positive working environment and treating all team members with respect. With over 200 locations across the world, we offer opportunities for career progression and a competitive pay scale.

Customer Service Agent Role

Our Customer Service Agent plays a vital role in providing exceptional service to passengers and visitors at the airport. This involves welcoming passengers, assisting with inquiries, and offering support with check-in and boarding processes. The successful candidate must ensure compliance with airline policies, security regulations, and safety procedures, while also addressing passenger concerns and providing solutions.

Key Responsibilities:
  • Greet and assist passengers at the airport with check-in, boarding, and general inquiries
  • Provide accurate information on flight schedules, gate assignments, and airport services
  • Handle passenger check-in and baggage processing efficiently and courteously
  • Assist passengers with self-service kiosks and online check-in procedures
  • Effectively resolve customer issues and complaints in a professional and timely manner
  • Make announcements and keep passengers informed about flight changes and boarding times
  • Handle the boarding process, including verifying travel documents and issuing boarding passes
  • Coordinate with ground staff and crew to ensure a smooth passenger experience
  • Process ticket sales, upgrades, and re-bookings as needed
  • Exceed customer service and safety standards set by PrimeFlight
Requirements:
  • 18 years of age or older
  • Eligible to work in the United States
  • One year of customer service experience
  • Ability to read, write, speak, and understand the English language, to include documents
  • Ability to use electronic devices including IPads/Tablets, Computers, and Mobile Devices
  • Effectively communicate both in-person and through electronic means
  • Pass a background check and drug screen
  • Eligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable)
  • Ability to work any day/shift, including holidays, within a 24/7 operation
Working Conditions:

The successful candidate must be able to lift up to 70 pounds, stand for prolonged periods, and work in a fast-paced environment with moderate to high noise levels. The ability to hear and respond to the spoken voice and to audible alarms is also required.

Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends, and holidays. The successful PrimeFlight Aviation Services team member brings their 'A' game every day with energy and enthusiasm, respect for their team, and the highest regard for safety.

PrimeFlight Aviation Services, Inc. is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Services, Inc. without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws.

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