Parking Attendant

11 hours ago

Hebron, Kentucky, United States Jacobsen|Daniels Full time
Parking Valet Job Description

Job Summary: We are seeking a skilled and customer-focused Parking Valet to join our team at Jacobsen|Daniels. As a Parking Valet, you will be responsible for providing exceptional service to our guests, ensuring a smooth and efficient parking experience.

Key Responsibilities:

  • Provide courteous and efficient service to guests, including greeting and welcoming them to the location.
  • Check and notify guests of pre-existing damage to their vehicles.
  • Record guest names, vehicle information, and secure guest keys for parking.
  • Accommodate guests requiring special assistance and aid.
  • Inspect vehicles for overall condition and note any dents, missing parts, or distinguishing features.
  • Identify vehicle designated parking location and provide guest with vehicle claim check.
  • Report issues and/or potential problems that may impact the security of guest vehicles and avoid traffic congestion and delays at entrances.
  • Understand the legal ramifications of various actions that impact the valet service.
  • Assist guests with all luggage.
  • Respond to emergency situations when requested.
  • Promote and maintain the highest level of customer service to all guests while staying alert to their needs.
  • Respond effectively to guest inquiries, providing excellent guest service.
  • Resolve guest complaints within scope of authority; otherwise refer the matter to management.
  • Notify supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft.
  • Keep the valet area neat and tidy.
  • Quote prices for parking services for which money is received upon customer receipt.

Requirements:

  • Customer-focused, action-oriented, and committed to excellence.
  • Ability to function in a team-oriented setting and to work well on your own.
  • Valid driver's license, insurable driving record history, and the ability to drive a vehicle.
  • Ability to successfully pass an airport security clearance process.
  • Strong sense of personal motivation and responsibility.
  • Excellent time management, communication, and customer service skills.
  • Excellent guest service and hospitality skills.
  • Strong problem-solving and listening skills.

Education and Experience:

Minimum 1 year in the hospitality industry, including experience in guest and/or customer service (parking industry a plus).

Licensing/Certifications:

Valid in-state driver's license with a clean driving record, able to pass an MVR background test.

Physical Demands:

  • Ability to work in the outdoor elements - heat, wind, snow, rain, etc.
  • Ability to stand and walk for extended periods of time.
  • Ability to bend, stoop, squat, and lift frequently throughout a shift.
  • Able to move luggage in and out of customer vehicles.

Reporting Relationships:

Position reports to the Assistant Valet Manager or Valet Manager.

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