Retail Associate, Electronics Repair Specialist

24 hours ago


Raynham, Massachusetts, United States Asurion Full time

About the Role:

We are seeking a highly motivated and customer-focused individual to join our team as a Retail Associate, Electronics Repair Specialist. As a key member of our sales team, you will be responsible for delivering exceptional customer experiences, resolving technical issues, and selling innovative solutions to our customers.

Key Responsibilities:

  • Resolve customer issues by troubleshooting and repairing electronic devices
  • Bring sales experience to consistently sell connected home products and provide technical support solutions to customers
  • Learn and apply the details of our connected home product, how to gain an understanding of customers' technology, and how to offer and sell protection/tech support solutions to meet their needs
  • Perform in your role and achieve your goals by providing excellent service, technical/repair support, and creating satisfied customers, in accordance with our Core Values
  • Expand your knowledge of our products and culture
  • Deliver world-class customer service
  • Demonstrate our Core Values in all interactions
  • Be responsible for inventory management
  • Organize same-day pick-up inventory, including picking, packing, shipping, receiving, and handing off packages to delivery drivers in an accurate, efficient manner
  • Work with cross-functional teams to deliver on programs/processes
  • Provide feedback on work instructions and improve process flow
  • Self-manage and set priorities while multi-tasking in a fast-paced environment

Requirements:

  • A passion for solving problems and delivering solutions
  • A love for people and the devices that enrich their lives
  • One or more years of customer service/retail sales experience preferred
  • A willingness to learn and leverage sales resources provided by Asurion
  • Reliable and flexible when it comes to dealing with difficult situations
  • The ability to quickly adapt in an ever-changing environment
  • Motivated to meet and exceed evolving key performance objectives
  • Ability to work a flexible retail schedule
  • Six months experience with product service support or electronics troubleshooting
  • Knowledge of mobile devices and operating systems
  • High School diploma or equivalent preferred
  • Willing to undergo and pass a background check including Criminal and Drug Test
  • Strong oral and written communication skills
  • Strong teamwork and collaboration skills
  • Basic knowledge of Microsoft Office

What We Offer:

  • Competitive pay and benefits including health, dental, and vision
  • Retirement savings plan
  • Paid time off
  • Continuing education support
  • Ongoing training to grow your skills

About Asurion:

Asurion is a leading provider of innovative solutions for the tech industry. With a strong focus on customer satisfaction, we strive to deliver exceptional experiences to our customers. Our team is passionate about technology and dedicated to helping people do more with their devices.



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