Front Desk Associate

1 week ago


Atlanta, Georgia, United States FirstService Residential Full time

Job Overview:

As a Front Desk Associate at FirstService Residential, you will play a vital role in ensuring the smooth operation of our residential communities. This position requires strong communication and customer service skills, as well as the ability to work independently with minimal supervision.

Key Responsibilities:

  • Demonstrate exceptional customer service skills, responding to resident inquiries and resolving issues in a timely and professional manner.
  • Monitor and operate the Electronic Security Control Systems, ensuring the safety and security of our residents and guests.
  • Greet and direct residents, guests, and invitees, providing a warm and welcoming experience.
  • Maintain accurate and detailed records, including daily logs and forms, to ensure compliance with company policies and procedures.
  • Respond to emergency situations, including fires, medical emergencies, and security breaches, in a timely and efficient manner.
  • Perform other duties as assigned by the on-site property manager, including assisting with special events and projects.

Requirements:

  • High school diploma or equivalent required; college-level courses in business or hospitality preferred.
  • Two to three years of business experience, preferably in a customer-facing role.
  • Excellent communication and interpersonal skills, with the ability to work effectively with residents, staff, and vendors.
  • Ability to lift 30-50 pounds and work in an upright standing or sitting position for extended periods.

What We Offer:

As a full-time associate at FirstService Residential, you will be eligible for comprehensive benefits, including medical, dental, and vision coverage, as well as paid time off and holidays. You will also be eligible for a 401(k) plan with company match and occasional travel opportunities to attend training and company events.

Compensation: $18.00 - $20.00 Hourly Paid Bi-Weekly

Disclaimer:

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.


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