Compensation Business Partner

3 weeks ago

San Francisco, California, United States Pequity Full time
Job Title:

Compensation Customer Success Manager

About the Role:

We are seeking a highly skilled Compensation Customer Success Manager to join our team at Pequity. As a key member of our customer success team, you will be responsible for delivering exceptional customer experiences and ensuring our compensation management software meets the evolving needs of our clients.

Key Responsibilities:
  • Develop and maintain strong relationships with customers, understanding their business needs and challenges to ensure our software solutions align with their compensation goals.
  • Act as a strategic advisor to clients on compensation best practices, helping them understand the full capabilities of our software.
  • Manage the onboarding and implementation process for new clients, ensuring a smooth transition and a strong start with our platform.
  • Provide ongoing support and training to clients, assisting them in optimizing their use of our products.
  • Collaborate with the product development team to relay customer feedback and help shape future product enhancements.
  • Conduct regular check-ins and account reviews to monitor client satisfaction and proactively address any issues.
  • Develop resources, workshops, and webinars to educate clients on compensation trends and product updates.
  • Drive customer loyalty and retention through outstanding service and support.
Requirements:
  • Bachelor's degree in Human Resources, Business Administration, or related field. A focus on compensation management is highly desirable.
  • 5+ years of experience in a customer success, account management, or HR/compensation role, preferably in a tech or SaaS environment.
  • Strong understanding of compensation structures and market trends.
  • Excellent communication and interpersonal skills, with the ability to engage and educate customers effectively.
  • Proven track record of fostering positive client relationships and delivering measurable business results.
  • Comfort with technology and the ability to master new software quickly.
  • Ability to work in a dynamic, fast-paced environment.
Why Pequity:

At Pequity, we value innovation, integrity, and inclusivity. We offer a competitive salary, comprehensive benefits, and the opportunity to make a significant impact in a crucial area of HR technology.

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