Senior Commercial Operations Specialist
3 weeks ago
KAYAK is seeking a highly-motivated Senior Specialist in Commercial Operations to support our commercial activities globally. As part of the Core Operations team unit, you will advance projects and initiatives, and support our account management with maintaining business relationships across airline, hotel, car, and vacation clients.
Key Responsibilities:- Support operations team managers with foundational projects and manage your own initiatives.
- Optimize, document, and improve processes/tools and develop standard practices.
- Maintain ongoing updates of documentation used at KAYAK.
- Assess, plan, and drive-through projects to benefit KAYAK's product and users and enhance partner relationships.
- Develop strong relationships with the KAYAK commercial, analytics, engineering, finance, and business operations teams.
- Coordinate project efforts across the global commercial team and clearly communicate progress of projects and roadmap to internal stakeholders.
- Use data analysis and presentation tools to advance commercial priorities with other KAYAK teams.
- Become fluent in KAYAK systems and tools to support the wider Commercial team.
- Support accounts owners with reporting, tracking, billing, day-to-day operations, optimization, etc.
- Embody the KAYAK ethos - Be Bold, Love Numbers, Win As One.
- 3+ years of relevant meaningful experience (account management and travel industry experience is a plus).
- Strong analytical and problem-solving skills are a must (advanced Excel and PowerPoint is a plus).
- Excellent communication and presentation skills combined with strong attention to detail.
- Excellent verbal and written communication skills in English (additional European languages a plus).
- Experience with business problem-solving, contracting, and negotiating is crucial.
- Technical background and/or relevant online experience is a plus.
- A self-starter who is able to work independently and navigate across a global organization.
- Demonstrated ability to manage complex, multi-faceted relationships, with both internal and external stakeholders.
- Good business nous - understand what is going on in the competitive landscape and how that applies to our business.
- Comfortable multitasking and balancing a range of projects.
- Good sense of humor and excels in working with an unstructured, fast-paced environment.
- Be a team player, with experience in global stakeholder management - ability to effectively liaise with a cross-functional team of technical experts, marketers, and senior KAYAK teammates across multiple locations, levels, and time zones.
- Generous paid vacation.
- Day off on your birthday.
- Company-matched retirement plans.
- Health, dental, and vision insurance plans.
- Flexible Spending Accounts.
- Headspace Subscription.
- Drinks, coffee, snacks, games, etc.
- Weekly Catered Lunches.
- Universal Paid Parental Leave.
KAYAK is an Equal Opportunity Employer and welcomes candidates from all backgrounds and experiences to apply for roles on our team. Whoever you are, just be you.
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